Lead Continuous Improvement Facilitator - Denver International Airport
About The Position
With competitive pay, great benefits, and endless opportunities, working for Denver International Airport means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. The Culture & Strategy Division is currently seeking an influential and passionate leader to join the team as a Lead Continuous Improvement Facilitator. As part of the DEN Chief of Staff portfolio, the Culture & Strategy Division is responsible for leading DEN’s efforts in the following areas impacting the entire organization, including our stakeholders: (1) Strategy & Innovation; (2) Airport Access & Business Opportunity; and (3) Strategic Outreach & Engagement. As the Lead Continuous Improvement Facilitator, you will lead cross-divisional problem-solving workshops to advance DEN’s long-term strategic plans, Vision 100 and Operation 2045. Reporting to the Manager of Continuous Improvement within the Strategy and Innovation team, you will strengthen operational performance by facilitating high-impact improvement efforts, delivering training and providing limited coaching to help leaders apply continuous improvement practices in their day-to-day work.
Requirements
- Education requirement: Bachelor's Degree.
- Experience Requirement: Three (3) years of professional level experience consulting with management providing expertise in process improvement techniques to achieve department/agency objectives which includes applying organization and business knowledge to market and communicate the benefits of Continuous Improvement and operates with substantial latitude for independent action or decision.
- Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of posthigh school education. Additional appropriate education may be substituted for the minimum experience requirements.
- License/Certifications: None
- FBI Background Check FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
- By position, a pre-employment physical/drug test may be required.
Nice To Haves
- Proven ability to lead and facilitate complex problem-solving sessions, including teaching, coaching, and/or guiding complex enterprise workshops, with a consistent record of driving impactful outcomes.
- Adaptability to a wide range of operational environments across DEN’s diverse and fast-paced landscape.
- Strong interpersonal skills with the ability to relate to employees in many different professions and levels.
- Ability to build trust, maintain focus, and create an environment where all participants feel comfortable contributing.
- Experience gathering and analyzing various data sets to drive informed decision-making and action
- Willing and able to travel to various locations, both on-site and offsite, as required
Responsibilities
- Lead and facilitate cross-divisional problem-solving workshops, guiding teams in applying structured continuous improvement methods to address enterprise-level challenges aligned with Vision 100 and Operation 2045 priorities.
- Oversee the Innovation Champions program, providing strategic direction, coaching support, and structured guidance to certified Green and Black Belts as they coach employees through improvement initiatives, while also serving as an internal consultant to leaders to help them apply continuous improvement practices and extend these methods across their teams and daily operations.
- Develop and deliver training and education on Continuous Improvement methodologies, including leading the DEN Black Belt Certification Program in tandem with the Denver Peak Academy, which teaches employees to solve problems using DEN’s 4-Step Improvement Framework.
- Access and analyze data to identify trends, measure outcomes and drive improvements that align with organizational goals. Leverages data-driven insights to support a culture of continuous improvement across DEN.
- Provide follow-up after events to monitor planned improvements, and use appropriate measurement and analysis to document progress and results through accurate data indicators.
- Incorporate equity, diversity, inclusion, and accessibility principles into continuous improvement efforts to ensure outcomes are inclusive and reflect the value of all stakeholders and perspectives.
Benefits
- Competitive medical, dental and vision plans effective within 1 month of start date
- Pension Plan (DERP) and Retirement Plan
- Accrue 140 hours of PTO within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Short-Term and Long-Term Disability
- CARE Bank, Family Leave Benefits
- Employee Assistance Program, Employee Volunteer Program
- EcoPass (unlimited free RTD bus/train rides)
- Learning and Development Opportunities; Courses and Career Development Resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
