Senior Content Strategy Manager, Tempus Technologies

PNC • Pittsburgh, PA

1d • Hybrid

About The Position

Founded in 1987, Tempus Technologies is the expert leader of secure payments at the point of interaction. We're committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers' business requirements. As a leader in the industry, we recognize our employees as one of our greatest assets. Tempus is growing and our team is growing with us, allowing for unlimited possibilities for career advancement and the potential for employees to develop their own individual career paths. As an Senior Content Strategy Manager within Tempus Technologies, subsidiary of PNC, you will be based remotely. The role's purpose is to lead content strategy and execution to ensure documentation meaningfully supports and enhances the product portfolio, balancing people leadership, content standards, and user informed decision making across internal and external documentation.

Requirements

• Experience leading or managing technical writers or content teams.
• Strong background in content strategy, information architecture, and documentation standards.
• Demonstrated ability to connect user needs and research to content decisions.
• Comfortable working cross functionally with product, engineering, and design teams.
• University / college degree, with 5+ years of industry-relevant experience.
• At least 3 years of prior management experience.
• Bachelors degree.

Nice To Haves

• Experience in product led or SaaS environments.
• Background in scaling or professionalizing documentation practices.
• Familiarity with documentation tooling, workflows, and governance models.
• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing

Responsibilities

• Lead and manage a team of technical writers supporting both internal and customer facing documentation.
• Establish a clear content strategy and operating model aligned to product priorities.
• Define standards for clarity, usability, and consistency across all documentation types.
• Drive user and customer research to inform documentation structure, depth, and delivery.
• Partner with Product, Engineering, Support, and UX to ensure content supports product adoption and effectiveness.
• Guide content prioritization to maximize impact without unnecessary volume.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees