Senior Content Designer

Intuit • Mountain View, CA

43d

About The Position

At Intuit, Product designers create meaningful experiences that put the latest technology to work helping our customers save time and money. They use AI, data, and deep customer empathy along with diverse craft skills to design remarkable experiences for customers. We're seeking a talented and experienced Senior Product Designer to join the QuickBooks Payments team, focused primarily on AR features for small businesses.

Requirements

• Bachelor's degree in English, Journalism, or a scientific or engineering field or equivalent
• 5 + years' experience as a technical writer or content developer
• Excellent written and verbal communication skills, including mastery of English language, grammar, structure and punctuation
• Work samples that use an engaging, conversational tone to give your target audience confidence in their ability to perform tasks and the feeling that you care
• Comfort coding HTML, XML, and CSS in a text editor and with editing text embedded in developer code
• Skill at using Help content publication programs such as MadCap Flare or Adobe RoboHelp to create single-source content
• Solid background using source control software such as Perforce
• Experience maintaining a local development environment for a Java-based application
• Talent at conceiving and creating annotated screen shots to illustrate key points. Experience writing scripts for short instructional videos or tutorials
• Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines
• Strong project management skills; ability to function as project leader as well as individual contributor

Responsibilities

• Write clear and engaging user interface text and Help content for web, desktop and mobile applications
• XD Writers/Editors are experts and mentors in user assistance trends, how our customers learn, and the voice we use to communicate with our customers in our offerings, marketing and support
• Work closely with user researchers, user interface designers, and product managers to understand key customer needs, set content goals, and iterate until those goals are met
• Work closely with developers and QA, participating in an Agile development cycle
• For your writing projects, lead the content-design process, drive decisions, create schedules, and track issues
• Validate your deliverables by performing content reviews, observing usability testing and responding to live customer feedback

Benefits

• This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Publishing Industries
• Number of Employees: 5,001-10,000 employees