Senior Content Designer - Slack

Salesforce • San Francisco, CA

3d

About The Position

Hi there! The Slack Design team is hiring a content designer. We have opportunities for content design across several areas of the product. This role will focus on top priorities within one area of the product to get grounded in Slack’s product strategy and gain expertise in that area. There’s plenty of future growth through movement to other areas of the product and working on cross-product initiatives. Most of the experiences you’ll work on include AI and Agent interactions. We’re looking for a writer and designer who excels at solving user experience problems through interaction design best practices, content strategy, information structure and language and has experience building content systems that help others do the same. Our ideal teammate likes to make the complicated simple; provide clarity out of the messiness; and make any product copy sound clear and human. If this sounds like you — please get in touch. About Content Design at Slack: We’re part of the larger design organization. We specialize in language, partnering with visual and interaction designers, product managers, and user researchers to craft the end-to-end product experience. Our team mission is to make Slack experiences clear, intuitive and delightful for everyone. It’s our job to help people do their work and feel like humans while they do it. As a team, we give and receive feedback to help each other be the best content designers and thought partners we can be. We love mentoring and coaching other content folks and cross-functional partners who want to learn more about language and our discipline.

Requirements

• A portfolio of your work.
• 3+ years experience in product writing, content strategy, and/or copywriting, with a demonstrated record of writing successful product copy with measurable impact.
• Proficiency in Figma, Photoshop, Illustrator, or equivalent design tools.
• Experience creating and applying style guides and related artifacts to help others write successfully.
• Ability to track the effects of your work across multiple teams, and proactively manage issues and complexity.
• Leadership skills: the ability to give strong, thoughtful feedback, and an active drive to help others improve.
• Understanding of the Slack voice, and ability to extend it and adapt it based on context.

Nice To Haves

• Experience prototyping with AI tools is a big plus.

Responsibilities

• Own product copy and content strategy for your teams’ features.
• Demonstrate the impact of your work proactively and often.
• Use data to guide your work and advocate for it.
• Partner with Product Marketing, Product Management, and other cross-functional partners to develop a consistent voice, tone, and taxonomy for your product area.
• Be an active and available craft mentor to other content designers, and partner with us in building our positive, collaborative, healthy team culture.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees