Senior Consumer Partner Success Manager

Udemy • San Francisco, CA

10d • Remote

About The Position

Udemy is looking for a Senior Consumer Partner Success Manager who will play a critical role in developing, managing, and scaling Udemy’s global consumer partners. This individual will be responsible for delivering a best-in-class partner experience while driving measurable outcomes at scale. You’ll work at the intersection of business strategy, program management, account management, and strategic alliances to design scalable frameworks that enable partners to succeed and drive mutual business growth. This role is highly cross-functional, requiring strong collaboration across Business Development, Product Management, Design, Engineering, Marketing, Operations, Content, Finance, Data, and Legal.

Requirements

• 10+ years of experience in partner success / management, account management, program management, or strategic alliance roles, preferably within consumer tech, streaming, mobile, edtech, or online learning industries.
• Deep understanding of the unique challenges and opportunities in partner-driven growth.
• Possess high empathy for your partners and excel at representing and communicating their needs.
• Experience designing and scaling structured partner programs with differentiated value propositions.
• Proven ability to manage complex initiatives and influence stakeholders across functions and levels.
• Analytical mindset with experience using data and metrics to measure success and guide partnership improvements.
• Excellent project and time management skills with strong attention to detail.
• Familiarity with partner management tools.
• A collaborative, problem-solving mindset and passion for improving both partner and internal team results.
• Undergraduate degree from a top university in a relevant field.

Nice To Haves

• MBA a plus.

Responsibilities

• Execute Partner Programs - Lead and manage Udemy’s consumer partnerships, including defining partner requirements, managing technical integrations, leading launch / marketing plans, integrating product enhancements, and driving growth.
• Operationalize Partner Management Frameworks - Design and implement processes to support ongoing partner operations, including partner performance tracking, roadmap adherence, strategic growth, and stakeholder management.
• Drive Stakeholder Alignment - Serve as the voice of the partner internally, gathering feedback, identifying blockers, and influencing prioritization across internal stakeholders.
• Optimize Program Performance - Establish KPIs, monitor partner performance, and leverage data to identify trends, opportunities, and areas for continuous improvement. Organize and deliver highly effective monthly and quarterly business reviews that map actionable plans for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees