Partner Success Manager

DigniFi

13d•$75,000•Remote

About The Position

DigniFi is a mission-driven company whose Point-of-Sale financing solution helps 2,000+ partners increase revenue, drive accessory orders, and decrease deferred repairs. By partnering with dealerships and service centers, DigniFi offers financing products at the point of sale for consumers to finance auto repairs, service, parts, accessories, maintenance packages and more. Our mission is to help auto dealers and service centers grow by offering their customers innovative, inclusive financing. Our vision is to make financing for the needs of daily life accessible and inclusive. Come join us on this exciting ride! The Partner Success Manager owns the day-to-day relationship with our partners and makes sure they succeed with DigniFi. You'll work with partners from the time they sign up through launch and scaling, manage our internal teams to support them, hit revenue targets together, and help partners grow their business. If you are motivated and results-driven, and enjoy working in a team environment, we would like to meet you.

Requirements

4-7+ year’s experience in partner success, account management, or business development, especially revenue-focused)
Track record of hitting revenue targets managing multiple partners
Experience managing complex partnerships with lots of moving pieces and different teams
Can look at data and figure out what's driving (or blocking) growth
Great at building relationships with people at different levels (executives and operations teams)
Organized and can juggle multiple timelines and projects at once
Comfortable figuring things out in an uncertain environment and knowing when to ask for help
Willing to travel to partner sites and conferences.

Nice To Haves

Fintech, automotive, or payments experience is a big plus
Experience with SaaS integrations or technical partnerships is helpful

Responsibilities

Own the revenue numbers (GMV targets) for your partners.
Create and run quarterly/annual growth plans with partners: what will drive volume, how do we activate more merchants, what's the path to scale.
Track how partners are performing weekly/monthly and report on what's working / what's not.
Flag when a partner is struggling and figure out how to fix it.
Meet regularly with partners to review numbers and plan next steps.
Handle escalations and blockers.
Own the implementation timeline from contract signing to go-live.
Be the point person coordinating our internal teams (product, engineering, legal, marketing, etc.) to support the launch.
Make sure the technical integration, API setup, and data reporting are ready before launch.
Run pre-launch meetings with both the DigniFi team and partner to make sure everyone knows what to expect.
Train partner teams on how our product works and how to drive volume.
Build genuine working relationships with partner leadership and their teams.
Be the go-to person when they have problems - strategic or operational.
Talk with partners regularly.
Share best practices across your partner portfolio.
Look for opportunities to expand the relationship through new products, more merchants, new use cases, etc.
Help with transitions when there are team changes.
Work with partners to identify specific ways they can grow volume.
Help partners with marketing materials, training, sales resources.
Listen to partner feedback and feature requests and share it with our product & engineering teams.
Keep the VP of Partnerships updated on how things are going and what you are seeing in the market.
Document what you learn from each partner.
Keep accurate records of contracts, technical specs, and compliance requirements.
Create weekly/monthly reports on GMV, volume, metrics, and overall partner healt.
Make sure DigniFi teams (product, marketing, tech support, legal, etc.) and partners are communicating well.
Manage testing and go-live activities with the technical team.
Support marketing announcements and case studies.