Partner Success Manager

MealSuite • Dallas, TX

3d • Hybrid

About The Position

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care. We’re looking for our next Partner Success Manager to join our Partner Relations team. Reporting to the Manager, Strategic Partnerships, you’ll be building bridges with our partners and providing top-notch partner-client support as they navigate the finer points of our foodservice technology solution. A day in the life as a Partner Success Manager:

Requirements

• I have knowledge of foodservice, healthcare, or senior living industries, or a combination of all three.
• I gained my knowledge through 2+ years of direct experience in working with culinary (preferably in senior living) and with executive leadership teams, or a combination of both.
• I am familiar with contract negotiation, revenue-sharing models, and joint go-to-market strategies.
• I have experience in healthcare and senior living foodservice operations,
• I have experience with CRM tools, such as Salesforce, Hubspot, or something similar.
• I’m familiar with partner management, customer success, or account management practices, preferably in SaaS or with foodservice technology.
• I’m exceptional at communicating and have excellent presentation skills
• I get most excited about collaborating with others, taking initiative for my work, being accountable, and driving results
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

Responsibilities

• Collaborate cross-functionally – work with various internal teams to assist with successful project executions that align with partner goals, all in collaboration with the Manager, Strategic Partnerships.
• Develop partner relationships - Build, maintain, and grow partner relationships with stakeholders and assist in reinforcing the value delivered to and realized by MealSuite Partners
• Oversee customer & partner account management – consult, create, and process quotations and sales orders (partner dependent), lead and report on partnership sales, conduct executive partner business reviews, and hold consultive calls and meetings for new new upsells while introducing new product features as they are released
• Bring partners up to speed on our product – provide demonstrations and consultive services to partner sales teams and/or end clients on MealSuite product offers and assist as a point of contact for potential issues and escalations
• Ensure strategic vision and meet goals – participate in both internal and external meetings to collaborate and provide support, education, & strategic alignment

Benefits

• Unlimited paid time off
• Health benefits – this includes medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
• Hybrid flexibility
• Work-life balance
• An inclusive workplace
• Participation in our equity program
• Opportunities for career development and advancement
• Purposeful work with a positive community impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees