Senior Consultant

CMap•Orlando, FL

12d

About The Position

CMap helps project-based companies to win, deliver and manage projects… profitably. Here at CMap we focus our attention on our People and our Product to enable us to provide our valued clients with an awesome user experience. Our culture is hugely important to us, we are a team that collaborate together and support each other, ideas and input are welcome from everyone in our organisation and no idea is dismissed or progressed without our experienced consideration. We have an informal, open, friendly, and fun working environment where everyone matters with regular social nights and team outings. The Role The incoming candidate will guide new CMap clients through a smooth implementation of CMap, performing the role of Onboarding consultant. They will be responsible for managing all key stages of an Onboarding Project. This will include supporting clients to develop strong business processes and delivering training sessions that maximize the benefits of CMap; whilst also transferring existing data into CMap to set them on a path to improved business performance. The candidate will be responsible for managing a portfolio of CMap Onboarding Projects and will act as the client’s main point of contact, independently leading key meetings and responding to their queries in a concise and clear manner. Further, the candidate will be responsible for customer success activity in relation to our live clients in the form of a dedicated Customer Success Manager to a portfolio of clients, working in conjunction with the account management team to maximize the benefits of CMap. The candidate will be responsible for their clients’ adoption of CMap and will utilise their expertise to support their clients’ growth. Additionally, the candidate will support our growing consultancy offering by supporting our existing clients to maximize the benefits of CMap. The candidate will be responsible for managing a variety of Consultancy Projects, utilizing their project management expertise and knowledge of CMap to maximize the value our client’s gain from the platform as their business grows and evolves. Where there is a business requirement, the candidate will be required to line manage and coach junior members of the team to support with their personal and career development.

Requirements

Experience of providing professional services to clients, working in a consulting or project management role, managing a portfolio of concurrent engagements.
A proven track record of supporting business change projects in large, complex organisations.
Successful track record of managing and delivering multiple complex client engagements to a strict timeframe.
Ability to take ownership to deliver engagements successfully, managing client expectations, with minimal senior oversight.
Able to demonstrate good analytical thinking, along with strong data manipulation skills including Excel skills.
Experience of building and maintaining long-term client relationships.
Strong internal and external stakeholder management and influencing skills.
Strong written communication skills, able to author client facing document and written communications with minimal oversight.
Experience of leading meetings and delivering services to senior client stakeholders.
Capable of driving significant change and the ability to challenge the status quo, providing innovative ideas and critique to conventional attitudes, and thinking
Experience of managing or coaching colleagues to support their career and personal development.

Responsibilities

Leading the successful delivery of a portfolio of Onboarding Projects and value-add Consultancy engagements.
Leading the successful management of a portfolio of the largest CMap clients.
Managing key interactions with clients, including leading key meetings and training sessions.
Managing relationships with key stakeholders that are challenging, constructive and professional, aiding the success of Onboarding, Consulting Projects and Live Client Management.
Responding to client’s questions, issues, and concerns as they implement CMap in a concise and clear manner, demonstrating excellent problem-solving skills to navigate clients’ scenarios.
Challenging clients on their way of working to ensure maximize gain from the CMap platform.
Managing and maintaining the suite of supporting client documentation that has been prepared to help clients implement CMap effectively, including ensuring that documents accurately reflect any product developments that are released.
Using Excel and our in-house Data Import Tool to help clients pull together existing data and import it into CMap, including reviewing data imported to confirm its completeness and accuracy.
Supporting differing levels of stakeholders from a change management perspective to ensure successful adoption of CMap across the clients’ business processes.
Helping clients to design, document and implement strong business processes around CMap.
Building reports and dashboards for clients using CMap’s in-built BI tools.
Driving innovation and continuous improvement to the onboarding process.
Effective line management to maintain productivity, motivation and a positive working environment.
Setting and monitoring individual goals and managing performance to support career and personal development for individuals.
Providing guidance, training and support to other members of the consulting team.