Senior Consultant, Operations & Incident Management

cargill • Shorewood, MN

1d • $150,000 - $170,000

About The Position

The Senior Consultant, Operations & Incident Management role will be apart of Cargill’s global Major Incident team, responsible for managing critical IT outages and ensuring timely resolution to minimize business impact. This role is pivotal in maintaining operational stability across Cargill’s technology landscape, helping to drive swift and effective incident response, and coordinating with cross-functional teams to restore services efficiently. The position requires strong strategic thinking and the ability to manage high-pressure situations while maintaining clear communication with stakeholders.

This team operates in a 24/7 environment and is geographically distributed across multiple regions to provide continuous coverage and rapid response to major incidents. The Senior Consultant will be apart of global processes, ensuring adherence to best practices, and fostering collaboration amongst fellow team members and partners worldwide. By leveraging a proactive approach and robust governance, this role ensures that Cargill’s critical systems remain resilient and that incident management practices align with business continuity objectives.

Requirements

• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Experience managing IT major incidents or crisis’s for a large, global organization.
• Experience experience communicating with executive-level leadership.
• Ability to travel up to 5%

Nice To Haves

• Preferred experience with ITSM and ITOM in ServiceNow.

Responsibilities

• Leads network performance monitoring to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and ensure optimal performance.
• Diagnoses and resolves complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
• Leads monitoring and responding to network and hosting incidents, outages, and performance alerts, including categorizing issues, and facilitating with technical teams for timely resolution.
• Performs complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
• Configures and deploys new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
• Partners with vendors, third party service providers, and internal teams to resolve complex network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
• Validates the documentation of network issues, resolutions, and performance trends, reviews and provides reports to stakeholders to inform decision making and improve network operations.
• Develops and maintains backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
• Leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
• Develops automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.

Benefits

• As part of your overall rewards, we offer a comprehensive benefit program including medical and/or other benefits dependent on the position offered and hours worked.
• Visit: https://www.cargill.com/page/my-health/mh-health-and-wellnessto learn more (subject to certain collective bargaining agreements for Union positions).
• We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents.
• We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed