Incident Management Analyst

Huntington National Bank

1d • Hybrid

About The Position

Incident Management Analyst

Role summary
Supports the Incident Management manager by coordinating incident communications, documentation, metrics reporting, RCA artifact collection, and corrective action tracking for BSA Product incidents.

Key responsibilities
Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.

Key stakeholders / interfaces
Incident Management Manager and Head of Product Assurance.
Corporate IT production support/SRE and engineering teams.
BSA Compliance/Operations users impacted by incidents.
Operational Risk/Audit stakeholders (as applicable).

Success measures
High-quality incident documentation and clear communications with minimal rework.
Corrective actions tracked and closed on time; reduced ‘action leakage’.
Reliable metrics that support problem management and investment decisions.

Requirements

• High School Diploma or equivilant
• 3+ years in technology operations, service management (ITIL), PMO, or product ops roles (banking experience preferred).

Nice To Haves

• Strong writing under pressure; able to capture complex situations quickly and accurately.
• Comfort with operational tooling (ticketing systems, collaboration tools, basic reporting).

Responsibilities

• Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders.
• Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries.
• Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks.
• Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns).
• Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs).
• Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps.
• Partner with IT ops counterparts to translate technical updates into clear stakeholder messages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees