Incident Management Specialist

Villa of Hope • Rochester, NY

3d • $24 - $28

About The Position

Under general direction of the Director of Compliance & Risk Management, assist in driving quality improvement through incident monitoring, investigation coordination and training. Assists program leadership in assuring compliance with standards for State agencies and Justice Center Reporting. Carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Strategic Plan and commitments to the Sanctuary Model of Care

Requirements

• Bachelor’s degree in related human service field preferred. Current bachelor’s level coursework in combination with relevant experience will be taken into consideration.
• Experience working within OCFS, OMH, OASAS, or SED systems of care required.
• Proficient Microsoft Office platforms
• Knowledge of State funding streams and accreditation
• Excellent interpersonal skills and ability to organize and motivate others.
• Excellent writing and reporting skills.
• Ability to work collaboratively with colleagues to achieve goals.
• Self-motivated, proactive and able to drive change to accomplish strategic goals.
• Ability to manage conflicting priorities.
• Eager and motivated to learn.

Nice To Haves

• Previous Therapeutic Crisis Intervention experience highly preferred.

Responsibilities

• Exercises full compliance with the Agency’s Code of Conduct, all Agency Policies and Procedures.
• Maintains confidentiality and security for all client and staff related materials and/or records.
• Monitors internal and external incident management databases, reports, policies and procedures. Ensures compliance with all applicable regulations, State oversight agencies, Justice Center and accrediting bodies.
• Manages and/or conducts internal and external investigations of allegations of abuse and neglect. Document results in agency format, reviews with appropriate department leaders or committees and reports investigation findings.
• Coordinate, monitor, and support general activities related to incidents, investigations and risk management issues. Assist in development and implementation of quality assurance procedures and systems for the department.
• Conduct onboarding and quarterly Mandated Reporter and Incident Management trainings. Facilitate additional meetings and/ or trainings related to incident management, review, and prevention as needed.
• Other duties as assigned

What This Job Offers

• Number of Employees: 251-500 employees