Senior Consultant, HR Investigations

CarMax•Richmond, VA

About The Position

The centralized HR Investigation team’s purpose is to promptly and thoroughly conduct all Human Resources investigations in a manner that is fair, unbiased, and consistent with CarMax values. The Sr. Consultant, HR Investigations is responsible for professional response and resolution of CarMax Human Resources investigations. This position manages Associate complaints/concerns and conducts unbiased investigations from intake through resolution, providing outcome recommendations to Region/Store teams. The ideal candidate for this role has strong communication skills and the ability to provide thorough research, support, and recommendations on a wide variety of HR investigations.

Requirements

Excellent organizational, written and verbal communication, and customer service skills
Ability to communicate effectively with all levels of the organization
Ability to dig into an issue and look at the situation from multiple angles, applies different methods to develop conclusions, and anticipates challenges
Ability to facilitate consensus in decision-making; partners with others as needed
Ability to provide strong customer service to all parties involved in an investigation
Ability to own the work, make and follow through on commitments; detail oriented, able to manage multiple issues and meet changing deadlines
Must be flexible, adapt to change easily, and able to exercise independent discretion on matters of significance
Bachelor’s degree, preferred
Four or more years of Human Resources or comparable experience, including investigation and case management experience
Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel

Nice To Haves

Bachelor’s degree, preferred

Responsibilities

Owns and conducts HR investigations, that are often times complex
Conducts case intake and ensures all information is correctly documented
Conducts interviews with all involved parties
Reviews supporting documentation, and performs research activities and analysis related to the case, if necessary, to inform decision making (e.g. internal precedent, external research)
Proactively identifies issues for additional analysis, escalation, or partnership
Partners with Legal Team, Compliance & Ethics, Asset Protection, Associate Relations, and others as needed for cases whose outcome cannot be determined without additional expertise
Develops resolution recommendations, including performance management, employment decisions, or other warranted outcomes
Partners with involved parties’ Management Team on necessary background information, recommended resolution, and any additional recommendations
Completes proper template for any disciplinary action/coaching and reviews next steps with people manager
Throughout all activities, operates within case management system to ensure interview notes, supporting evidence, findings, recommended outcomes and case reports are properly documented
Maintains and updates policies, systems, and other investigation team resources
Supports the training and development of new team members
Regularly communicate recommended outcomes to Human Resources Directors, and in some instances Regional Vice Presidents