Government Advisory Market Support Services

Guidehouse•New York, NY

2d•$107,000 - $178,000

About The Position

The Senior Consultant – Customer Engagement & Delivery serves as a trusted client partner and primary point of coordination for projects focused on payments, financial operations, shared services, and mission-critical business systems. This role supports clients through complex transformations by guiding transition planning, managing stakeholder engagement, tracking issues and resolutions, and coordinating cross-functional delivery teams to ensure successful outcomes.

Requirements

Minimum of three (3+) years of relevant professional experience.
Bachelor’s degree from an accredited university OR in lieu of a bachelor’s degree, seven (7) years of experience, with at least five (5) years in a relevant subject area.
Experience supporting federal government payment programs, preferably involving financial operations, payments, shared services, or enterprise systems.
Account and stakeholder management skills, including managing complex client relationships and navigating multi-stakeholder environments.
Strong analytical skills, with the ability to assess operational challenges, synthesize data, and develop practical recommendations.
Project delivery and coordination skills, including tracking issues, risks, actions, schedules, and dependencies.
Exceptional written and verbal communication skills, including executive-level briefings and client-ready documentation.
Strong relationship-building skills across technical, operational, and executive audiences.
Demonstrated ability to manage conflict, resolve issues, and facilitate consensus in complex environments.
Proven problem-solving skills, including root cause analysis and solution development.
Ability to clearly explain complex technical, financial, or operational topics to non-technical stakeholders and senior leadership.
Experience operating in highly regulated environments, with an understanding of federal governance, oversight, and compliance expectations.

Nice To Haves

Experience with federal payments programs, financial management systems, shared services, or government-wide platforms.
Familiarity with payment operations, fraud risk, internal controls, reporting, or oversight requirements.

Responsibilities

Serving as the client-facing engagement delivery support for assigned federal agencies or programs, acting as the central coordination point between government stakeholders, delivery teams, and solution partners.
Developing, coordinating, and sustaining strong working relationships across customer stakeholders, including program leadership, financial management, IT, and operations stakeholders.
Maintaining a deep understanding of the customer’s mission, strategic objectives, operating environment, and constraints, and serving as an internal point of expertise on the client account.
Building relationships with senior leadership to strategically position programs and initiatives in support of agency-wide goals and priorities.
Monitoring and assessing customer satisfaction, expectations, and perceptions, proactively addressing gaps and opportunities for improvement.
Collaborating across internal business lines and delivery teams to leverage expertise, promote innovation, reduce execution risk, and align solutions to client needs.
Promoting a customer-centric delivery model by integrating agency requirements into service design, operating models, and technology solutions.
Developing strategic account artifacts including account plans, customer profiles, executive briefings, governance updates, and performance reports.
Participating in or leading cross-functional and inter-agency teams, special initiatives, and working groups to represent the customer perspective.
Remaining current on federal payment systems, financial operations, shared services, and regulatory standards, identifying opportunities where expertise can add value.
Contributing to account strategy development, including defining goals, success metrics, and improvement initiatives aligned to customer and program outcomes.
Identifying and supporting new opportunities by working with subject matter experts to design innovative, scalable, cost-effective, and sustainable solutions.
Applying payments, financial systems, shared services, or enterprise IT project experience to resolve complex issues related to system integration, validation, data quality, security, and compliance.

Benefits

Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend