Senior Conference & Event Services Manager
About The Position
Join our team as the Senior Conference and Event Services Manager and become one of the authors of our story. The Senior Conference and Event Services Manager will lead the planning and execution of complex conference, group, and catering events for Wildflower Farms while providing strategic oversight across the entire event lifecycle. This role is responsible for managing high-value programs, mentoring and guiding event service team members, and serving as a senior operational partner to Sales, Food & Beverage, and resort leadership. The Senior Conference and Event Services Manager will ensure seamless execution from event vision and concept through planning, budget management, on-site execution, and post-event reporting while upholding Auberge service standards and delivering exceptional guest experiences.
Requirements
- Previous 3 years of experience in an Events Leadership position, preferably in five-star hotels
- Must be organized, detail-oriented and able to prioritize simultaneous tasks in a fast-paced environment and work effectively and efficiently to support and maintain good relationships with internal departments, clients, and suppliers
- Teamwork, Customer Service Focused, Positive Attitude
- Unparalleled Integrity and Work Ethic
- Strong communication skills
- Incredible anticipation skills
- Ability to assist in conflict/problem solving internally and with suppliers/guests
- Knowledgeable and proficient in Event Management Software as well as Google Suite
- Event Travel & Occasional Industry Travel
- Ability to communicate fluently in English
- Ability to multitask and perform efficiently in a fast-paced service environment
- Professional appearance and manner
Responsibilities
- Lead the planning, coordination, and execution of complex group, conference, and catering events while ensuring the highest level of service delivery.
- Serve as a senior point of contact for key clients, VIP programs, and high-revenue events.
- Manage multiple clients and events simultaneously while maintaining exceptional organization, communication, and attention to detail.
- Provide leadership and guidance to the Event Services team, helping to support team development and operational consistency.
- Collaborate closely with Sales, Culinary, Banquets, and other operational departments to ensure seamless event execution.
- Finalize requirements for catering and group events while identifying opportunities to maximize revenue through strategic up-selling and thoughtful event enhancements.
- Prepare and oversee all event documentation including resumes, Banquet Event Orders (BEOs), and daily operational reports, ensuring clarity and accuracy for all departments.
- Maintain ownership of event timelines, budgets, and logistical planning including meeting space, food and beverage, audiovisual needs, attendee management, shipping materials, and billing coordination.
- Ensure billing accuracy and conduct final bill reviews with clients when required.
- Identify operational challenges and proactively work with colleagues and clients to implement effective solutions.
- Integrate industry trends and creative event design concepts where appropriate to enhance guest experiences.
- Participate in site inspections, strategic planning sessions, and the sales process when needed to support business development.
- Maintain strong cross-departmental relationships and foster a collaborative working environment.
- Deliver exceptional client service and proactively respond to client and attendee inquiries in a timely manner.
- Support departmental initiatives, process improvements, and operational efficiencies that enhance the guest experience and team productivity.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
