Conference Services Manager

EQX Hotel Management LLC•New York, NY

3d•Onsite

About The Position

At Equinox Hotels, the Account Services Manager is the primary point of contact for group and event clients following contract execution. This role owns the full lifecycle of group business from turnover through planning, execution, and final billing ensuring a seamless, high-touch guest experience. This is a hands-on, on-site position within a unionized hotel environment, requiring strong operational knowledge, attention to detail, and the ability to lead events in real time.

Requirements

3–5+ years of experience in conference services, event management, or hotel sales
Proven ability to manage the full lifecycle of group and event business
Strong knowledge of banquet operations and food & beverage strategy
Required: experience working in a unionized hotel environment
Advanced proficiency in Microsoft Excel (reporting, forecasting, data analysis)
Experience with Delphi, CVENT, and hotel systems (PMS/HMS)
Strong financial acumen, including budgeting and revenue optimization
Excellent organizational, communication, and problem-solving skills
Ability to perform in a fast-paced, high-volume environment
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.
Knowledge of hotel structure and how all departments work.
Extensive knowledge of Event Management/Group Reservations.
Excel, PowerPoint, Delphi, HMS, and CVENT.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to think quickly and act appropriately in emergency situations.
Perform well under pressure situations, time demands, and work overtime when needed.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).

Nice To Haves

Minimum two years’ experience in luxury hotel sales setting
Bachelors Degree or equivalent vocational training.
Qualified business relationships in local corporate and/or social events market
Knowledge of travel industry, current market trends and economic factors
Prior experience working in a union environment
Prior experience working at a hotel/resort completing an opening or major renovation/re-positioning

Responsibilities

Serve as the lead contact for clients, managing all event details from post-sale through execution
Plan and execute group programs including guest rooms, meeting space, and food & beverage
Create and manage Banquet Event Orders (BEOs), group resumes, and event documentation
Lead pre-convention and post-event meetings with clients and internal teams
Oversee on-site event execution and act as the primary decision-maker during events
Coordinate with hotel departments and union labor teams to ensure seamless operations
Monitor room blocks, manage cut-off dates, and optimize group performance
Identify upsell opportunities and maximize total account revenue
Ensure accuracy of billing, master accounts, and final invoicing
Build strong client relationships to drive repeat and referral business