Senior Conference & Catering Services Manager (FT)

Grand Traverse Resort and Spa•Acme, MI

18h

About The Position

The Senior Conference & Catering Services Manager will plan and execute events, collaborating with departments ensuring excellent guest experience while mentoring and leading the Conference Service team.

Requirements

Bachelor’s degree in related field preferred but associates degree or equivalent work experience is required.
Minimum of 6 years progressive management experience in a large resort/hotel type setting
Must have a Food & Beverage background with menu planning focus
Ability to manage and lead professional staff
Must have a sense for timing & urgency
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time
Must have excellent customer service and communication skills, both written and verbal
Must be highly motivated with a positive attitude and can multi-task
Must possess the ability to work with various personalities while maintaining impartiality
Must accept constructive criticism as a means of growth
Ability to come in early and stay late at times with or without prior notice
Ability and flexibility in schedule as no two days will always be the same
Must have computer knowledge and experience with Delphi, LMS, Microsoft Word, Excel, Outlook, Micros POS systems and payroll processes.

Nice To Haves

Previous sales experience a plus

Responsibilities

Must maintain a visible presence with customers while on-site
Directly supervise, train, schedule, mentor, coach, evaluate, give feedback and discipline Conference Service Managers, Assistants, Coordinators and Interns
Participate in the hiring process for Conference Services team members
Establish departmental goals in partnership with the Director and work with team members to ensure goals are met
Personally manage high-profile/high-revenue groups along with Ownership accounts and In-house events
Forecasting weekly food/beverage revenue and meeting room rental projections
Yearly collaboration with the Director on completing accurate budgets for Convention Services, Catering, and Destination Management
Assign groups/events to Conference Service team members based on complexity, workload, and team strengths.
Ensure through training and oversight the accuracy and clarity of Banquet Event Orders (BEO’s), resumes, and event documentation
Delegate daily, weekly, and monthly assignments to Conference Service team
Leads and/or participate in pre-conference meeting, post-conference meeting, resume, client cut-offs and Food and Beverage meeting
Collaborate with the Director to maximize revenue through strategic planning, food & beverage upselling and ancillary services
Establish and maintain a strong working relationship with clients, other departments, frontline staff and upper management
Attend trade shows, client contact/appreciation events, Sales team client contact events when requested by Sales Manager, or other business partnership events (may require travel and overnight stay)
Establish a recurring meeting with the Sales team to ensure communication is at a high level
Complete all assignments requested in a timely fashion; at times may require longer than usual hours
Maintain a high standard of sanitation and safety
Maintain open lines of communication with the Director of Conference and Food Services
Understand and abide by environmental practices of the resort
Other duties as assigned