Senior Computer Operator

Frost • San Antonio, TX

2d

About The Position

It’s about keeping things on the fast track. Do others describe you as dependable and hardworking? Do you have a knack for paying attention to all the small details? Do you like working in a behind the scenes environment and have a goal-oriented mindset? If so, being a Senior Computer Operator with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services. Who you are: As a Senior Computer Operator with Frost, you are our technological whiz. In this role you will monitor and control one or more mini or mainframe computer by operation the central console or on-line terminals. You will use your focus and attention to study program operation sheets to determine equipment set up and run operations. You are eager to accept the challenge to find resolutions to problems. Most importantly, this role is about providing top-quality service and keeping integrity, caring and excellence top of mind. What you’ll do: Observe the operation of the console panel, storage devices, printers, and the action of the console dashboards, detailed logs and vendor tickets to monitor the system and determine the point of equipment or program failure Ability to open and track service work orders and all system job processes, support the utilities involving ATMs, and coordinate with vendors Monitor, maintain, and interact with multiple network platforms like mainframe and Citrix environment Set-up monitors and control computer operations and peripheral equipment Manipulates controls in accordance with standard procedures to rearrange sequence of job steps to continue operations when individual units of the system malfunction Research error messages Maintain operating records such as machine performance and production reports Ability to provide after-hours support for end users by resolving minor issues and escalating unresolved issues to on call personnel Confer with software systems engineering or applications programming personnel in the event errors require a change of instructions or sequence of operations Always take action with Integrity, Caring and Excellence to achieve all-win outcomes

Requirements

• Experience in midrange and as a mainframe computer operator
• Experience in Z/os mainframe skills with batch processing
• Knowledge of Jes2 operator commands, scheduling packages, and ATM support
• Proficient in Microsoft computer applications
• Excellent written and verbal communication skills
• If needed, the ability to work coverage on holidays
• If needed, the ability to rotate work shifts

Nice To Haves

• Knowledge of Job Control Language (JCL), ASG Zeke Job Scheduler, and ZOS commands

Responsibilities

• Observe the operation of the console panel, storage devices, printers, and the action of the console dashboards, detailed logs and vendor tickets to monitor the system and determine the point of equipment or program failure
• Ability to open and track service work orders and all system job processes, support the utilities involving ATMs, and coordinate with vendors
• Monitor, maintain, and interact with multiple network platforms like mainframe and Citrix environment
• Set-up monitors and control computer operations and peripheral equipment
• Manipulates controls in accordance with standard procedures to rearrange sequence of job steps to continue operations when individual units of the system malfunction
• Research error messages
• Maintain operating records such as machine performance and production reports
• Ability to provide after-hours support for end users by resolving minor issues and escalating unresolved issues to on call personnel
• Confer with software systems engineering or applications programming personnel in the event errors require a change of instructions or sequence of operations
• Always take action with Integrity, Caring and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program
• + more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees