Senior Compliance Officer

Navy Federal•Pensacola, FL

1d•Onsite

About The Position

To monitor, research, analyze, and interpret relevant federal and state laws and regulations relating to compliance with Collections laws and regulations to ensure policies and practices comply with applicable legal and regulatory requirements. The role requires compliance experience in Collections for mortgage, credit card, auto loan, personal loan, and student loan products, vendor management, and third-party collection agencies. The officer will advise and inform business units using knowledge of various laws including Unfair, Deceptive, Abusive Acts or Practices (UDAAP); Fair Debt Collections Practices Act; Equal Credit Opportunity Act; Truth in Lending Act; Fair Credit Reporting Act; Real Estate Settlement Procedures Act; Telephone Communications Practices Act; Servicemembers Civil Relief Act, applicable state collection laws, and GSE and VA/FHA guidelines.

Requirements

Bachelor’s degree in related field or the equivalent combination of training, education, and experience.
Experience in researching and analyzing complex laws and regulations, staff commentaries, legal opinions, court decisions and other documentation and the analysis of operations to determine and ensure compliance.
Ability to support and promote an effective, ongoing credit union regulatory compliance program.
Thorough knowledge of compliance issues, laws and regulations relating to Collections (loss mitigation, foreclosure, third-party collections, repossessions, and bankruptcy); Real Estate Settlement Procedures Act; Fair Debt Collections Protection Act; Unfair, Deceptive, Abusive Acts or Practices (UDAAP); Equal Credit Opportunity Act; Servicemembers Civil Relief Act; as well as the Consumer Financial Protection Bureau’s complaint processes.
Experience with debt collection related to banking/credit union transactions.
Demonstrated ability to effectively communicate complex issues both verbally and in writing.
Demonstrated highly effective interpersonal skills for working closely with internal organizational units and for effective representation of organizational positions on issues with external parties and groups.
Thorough knowledge of project management, operations analysis and legislative staff work procedures.
Ability to lead and manage projects.
Ability to work independently on multiple issues concurrently and to exercise independent judgment in establishing priorities.
Ability to organize work, make sound decisions and exercise good judgment.

Nice To Haves

Graduate or law degree in related area.
Working knowledge of UCC, Privacy, Regulation E, Regulation F, Fair Credit Reporting Act, Americans With Disabilities Act, Truth in Lending Act, Telephone Communications Practices Act, third-party collections, applicable state collection laws, and Vendor Oversight.
Experience in conducting, monitoring, and assessing risk associated with regulatory compliance issues.
Experience with data collection and management, including SharePoint, Excel, etc.
Thorough knowledge of the current and future challenges facing the credit union movement.
Certification as a credit union compliance professional by a widely recognized certification authority.

Responsibilities

Ensures products, services, and operations are in compliance with all legal and regulatory requirements: monitors, researches, and analyzes complex questions relating to governance including federal and state laws, regulations, staff commentaries, court decisions, legal opinions, trade association guidance, Government Sponsored Enterprise guidelines, VA/FHA, and other resources.
Develops, coordinates and executes plan to monitor Collections practices, including but not limited to phone calls and written correspondence.
Reviews and assists in the preparation of responses to complaints related to banking/credit union transactions.
Employs technical compliance expertise to resolve complex compliance issues.
Counsels and advises management and operating units on requirements of applicable laws and regulations.
Selects, analyzes, and disseminates applicable compliance information to appropriate management and operating units.
Prepares written and oral analyses, reports and other communications for management and operating units.
Leads teams to implement new or changed compliance requirements.
Participates on teams to develop compliant products and services.
Evaluates, selects, and maintains resources and materials for the compliance library.
Emphasizes compliance in regular contacts throughout the organization.
Monitors, researches, and analyzes federal and state laws and regulations, legislative and regulatory proposals, legislative agendas, legislator activities, trade association efforts, and other third-party activities to make recommendations to senior management on complex positions and courses of action consistent with organizational mission, strategic plan, and operations.
Assesses internal input and external stances on proposed legislation and regulations.
Summarizes the issues, as appropriate, requests input, and distributes copies of proposed legislation and regulations to management.
Responds to various compliance inquiries from the organizations’ operating units.
Conducts internal compliance reviews.
Advises appropriate managers and supervisors of findings.
Recommends corrective actions.
Supports senior management on matters relating to compliance, legislative and regulatory proposals, and other public policy matters by preparing research papers, compliance opinions, correspondence, talking points, etc.
Maintains liaison with external groups and represents in external meetings as appropriate.
Performs other duties as required or appropriate.