Senior Community Manager

Duolingo•New York, NY

10d

About The Position

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. About the role We’re looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come. You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You’ll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo. At the same time, you will own and lead the day-to-day engagement across our community channels. You’ll be the front line of how we show up with learners, moderators, superfans, and ambassadors — cultivating joy, trust, safety, and belonging through every interaction. You’ll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community’s voice into the heart of the organization.

Requirements

8+ years of experience in community management for a consumer-facing brand, ideally at scale.
Proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
Strong instincts for tone, voice, and the dynamics of internet culture.
Experience managing moderators, ambassadors, creators, or similar stakeholder groups.
A data-driven approach to decision-making, with comfort in interpreting qualitative and quantitative signals.
Excellent communication skills and the ability to collaborate cross-functionally.
Experience navigating complex community conversations and stewarding online reputation.
Active Duolingo user.

Nice To Haves

Track record of building community programs of 1M+ members.
Experience with shifting sentiment, scaling, and building advocates through community programs and tactics.
Experience with international community management or scaling programs across cultures.
Excels at both strategic planning and hands-on execution.

Responsibilities

Own and lead day-to-day community operations
Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
Build and maintain strong relationships with moderators, ambassadors, and superfans
Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
Launch initiatives that grow participation, sentiment, and long-term community value
Own and lead day-to-day community operations
Manage our core community channels (e.g., Reddit, Discord) and drive daily engagement, conversation quality, and member experience
Build and maintain strong relationships with moderators, ambassadors, and superfans
Develop scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo’s signature tone
Monitor community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
Launch initiatives that grow participation, sentiment, and long-term community value