Senior Community Manager

FIGS•Santa Monica, CA

8d•$115,000 - $140,000

About The Position

At FIGS, we exist to support, celebrate, and empower healthcare professionals who show up for the world every day. Our community is at the heart of everything we do, from our ambassador program and impact initiatives to IRL experiences and global storytelling. We’re looking for a Senior Community Manager to help scale and evolve this work with intention, creativity, and care. The Senior Community Manager will play a critical leadership role in shaping and executing FIGS’ community strategy. This person will own key pillars of our ambassador ecosystem, lead high-impact programs and experiences, and serve as a trusted partner across various teams at FIGS.

Requirements

6–8+ years of experience in community, influencer, partnerships, brand marketing, or related roles
Proven experience managing ambassador or creator programs with a strong emphasis on relationships
Experience leading complex programs, events, or campaigns end-to-end
Excellent written and verbal communication skills
A natural relationship-builder with high emotional intelligence
Comfortable working in a fast-paced, evolving environment
Based in Los Angeles and willing to travel as needed

Nice To Haves

Experience working with healthcare professionals or mission-driven communities

Responsibilities

Build trusted, high-touch relationships with top ambassadors, creators, and healthcare leaders
Act as a senior point of contact for ambassadors, ensuring clear communication, consistency, and care
Partner with the Director of Community to shape annual and quarterly community strategy, goals, and KPIs
Develop scalable frameworks for ambassador tiers, gifting, engagement, and measurement
Partner with the activations team on planning and execution of high-impact community experiences including events, retreats, impact trips, store openings, and brand moments
Be on the ground at key events as a senior brand representative
Work closely with Brand, Social, Product, and Hubs teams to integrate community meaningfully across the business
Support campaign casting, content ideation, and ambassador activations tied to major brand moments
Align community initiatives with broader business and brand priorities
Track ambassador performance, engagement, and impact using internal tools and dashboards
Create clear processes, documentation, and best practices to support scale
Mentor and support Community Managers and/or junior team members
Contribute to a strong, collaborative team culture

Benefits

Equity: Eligible FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
Annual bonus: This position is eligible to participate in the FIGS annual bonus program
Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass.
100% FIGS-sponsored life insurance and disability insurance
Amazing 401(k) program, with a company match up to the first 6% of your contribution
Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
FIGS sponsored Uber Eats voucher for in-office weeks
Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
Benefits eligibility is determined by hour requirements and length of service