Senior Community Events Marketing Manager

Intercom•San Francisco, CA

10d•Hybrid

About The Position

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What’s the opportunity? AI is an emerging technology. Building in-person communities where people can learn, discuss and connect with peers on the topic is critical to raising awareness of AI Agents and accelerating adoption. To help educate the market, we will run inspiring Fin Meetups in major cities in the US. As the Senior Community Events Marketing Manager, you’ll be at the heart of our community marketing strategy. This is a brand new role, that you will play a key part in shaping. You will be the lynchpin for our meetups, partnering with R&D, Marketing, our technical partners and customers to plan, promote and deliver regular meetups and events in the US. The right candidate is an experienced events marketer who is passionate about building communities and brands.

Requirements

5+ years of events marketing experience at a technology company, preferably in a community-oriented role.
Independent project driver who delights in organizing and executing with high attention to detail.
A generalist who is willing to apply themselves to any area to ensure success, and enjoys converting ambiguous opportunities into clear impact.
AI-first marketer who already uses AI wherever possible to help evolve their function.
Strong stakeholder management skills, comfortable setting expectations and keeping teams on track.
A clear and proactive communicator who can concisely craft messages to internal and external stakeholders, including presenting to leadership teams.
Understand brand awareness metrics, and can demonstrate the impact of your events.
You understand the AI market and the topics customer service and product leaders are interested in.

Nice To Haves

Experience with Salesforce, Marketo and Intercom is a bonus.

Responsibilities

Own Fin Meetups and events that support our Community strategy.
Identify opportunities to connect in-person events with our online Community strategy.
Own all aspects of event management including partner coordination, venue selection, AV production, signage, logistics, onsite requirements, vendors and budget.
Collaborate with marketing teams to leverage other assets for events.
Develop brand-focused metrics to demonstrate the impact of your events.
Evaluate new opportunities, such as a community-hosted meetup program and Fin Meetups at external events.