Senior Community Engagement Coordinator

natgridProd•Malden, MA

5d•$97,000 - $114,000•Onsite

About The Position

Every day, we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business. National Grid is hiring a Community Coordinator for our Community and Customer Management department in the Mass South area, with office location in Brockton, MA.Job PurposeThe ideal candidate for the Community Coordinator, Community & Customer Management role, will possess excellent organizational skills to develop our annual outreach plan, sponsorship campaigns and emergency storm response. To succeed in this role, you must be a clear communicator with solid writing skills that will enhance our ability to maintain strong relationships with Central and West communities. The right candidate should bring fresh ideas and new ways of communicating that will help us efficiently connect with our stakeholders. The Community Coordinator role will provide developmental opportunities to directly support municipal relationships. This position requires a self-motivated, strong communicator who enjoys engaging with others while solving problems – big or small – all with a focus on satisfying our customers. Key Accountabilities Evaluate corporate sponsorship opportunities and make recommendations to the Director and Managers based upon potential alignment with corporate business objectives and community needs. Publish monthly donation report to internal team utilizing Cybergrants. Analyze and publish data (Excel/SharePoint) while helping look for trends in operational performance across natural gas workplans, gas leak data, streetlight sales, utility pole assets, roadway restorations and capital projects. Act as central point of contact for the collection of constituent requests (complaints, issues) received by the organization via elected officials to coordinate timely resolution. Support Community Liaison and On Call processes for mission-critical customers, as needed. Coordinate, organize and track activites on all storm events including municipal notifications, storm role activations and Emergency Planning reporting. Participate in strategy, communication and engagement initiatives with municipal leaders. Backfill roles for direct interaction with Municipal offials and community leaders. Maintain central database for municipal contacts to support communications. Seek opportunities to Make It Happen by advocating for customers, advancing resolution of residential, commercial and municipal issues and coordinating projects with National Grid’s functional areas – Customer, Gas and Electric Operations, Network Strategy, Distributed Generation, etc. Promote National Grid’s clean energy initiatives by working collaboratively with other departments to share knowledge for future utility technologies (e.g. 80 x 50, electric vehicles & charging stations, grid modernization) Identify, schedule and track marketing/publicity events around customer relations initiatives, including coordination of appropriate representation and assistance with media and public relations, to enhance jurisdictional based presence in the communities served (e.g. activities establishing the jurisdictional “face in the community” to leverage alignment with economic development, major energy efficiency projects, infrstructure upgrades, etc.). Publsh activity in Reputation Matters newsletter to internal team. Coordinate volunteer events across coverage territories. Support the day-to-day community concerns as directed by your Jurisdicational Team. Be able to provide coverage or special project support for managers as needed. Office work required Promote, comply and engage in safe work practices while adhering to National Grid values, internally and externally.

Requirements

Bachelor of Science degree in a related field or equivalent work experience required. Typically, the CCM role requires a minimum of 3 years in community, customer or public relations.
Understanding of National Grid’s role in the community along with knowledge of our policies/processes and standards of working
Demonstrated ability to communicate clearly and give directions to National Grid’s customers and key stakeholders.
Demonstrated ability to interpret information and analyze relationships among several parts of a problem or situation; ability to anticipate obstacles and think ahead about next steps.
Demonstrated ability to challenge processes and use knowledge or trends to look at current situations. Makes self fully available for the customer, especially during critical periods (e.g., business emergencies, seasonal storms.)
Demonstrates an energetic and enthusiastic manner to bring value to the customer.
Must be a champion of the energy industry, able to navigate the changing regulatory and economic landscape of today, while helping to shape a clean energy future. Valid driver’s license required.
Proficiency: Microsoft Office Suite including SharePoint
General Knowledge: FocalPoint, Maximo, CSS, STORMS, SAP, Cybergrants
Valid Driver’s License

Responsibilities

Evaluate corporate sponsorship opportunities and make recommendations to the Director and Managers based upon potential alignment with corporate business objectives and community needs. Publish monthly donation report to internal team utilizing Cybergrants.
Analyze and publish data (Excel/SharePoint) while helping look for trends in operational performance across natural gas workplans, gas leak data, streetlight sales, utility pole assets, roadway restorations and capital projects.
Act as central point of contact for the collection of constituent requests (complaints, issues) received by the organization via elected officials to coordinate timely resolution.
Support Community Liaison and On Call processes for mission-critical customers, as needed. Coordinate, organize and track activites on all storm events including municipal notifications, storm role activations and Emergency Planning reporting.
Participate in strategy, communication and engagement initiatives with municipal leaders. Backfill roles for direct interaction with Municipal offials and community leaders. Maintain central database for municipal contacts to support communications.
Seek opportunities to Make It Happen by advocating for customers, advancing resolution of residential, commercial and municipal issues and coordinating projects with National Grid’s functional areas – Customer, Gas and Electric Operations, Network Strategy, Distributed Generation, etc.
Promote National Grid’s clean energy initiatives by working collaboratively with other departments to share knowledge for future utility technologies (e.g. 80 x 50, electric vehicles & charging stations, grid modernization)
Identify, schedule and track marketing/publicity events around customer relations initiatives, including coordination of appropriate representation and assistance with media and public relations, to enhance jurisdictional based presence in the communities served (e.g. activities establishing the jurisdictional “face in the community” to leverage alignment with economic development, major energy efficiency projects, infrstructure upgrades, etc.). Publsh activity in Reputation Matters newsletter to internal team. Coordinate volunteer events across coverage territories.
Support the day-to-day community concerns as directed by your Jurisdicational Team. Be able to provide coverage or special project support for managers as needed.
Office work required
Promote, comply and engage in safe work practices while adhering to National Grid values, internally and externally.