Senior Commercial Operations Manager

Minaris Advanced Therapies • Philadelphia, PA

3d

About The Position

Be part of something bigger at Minaris Advanced Therapies—where every role contributes to creating hope for patients around the world. As a global leader in cell and gene therapy development, manufacturing, and testing, we turn breakthrough science into real-world treatments that change lives. Our team of over 1,000 experts across North America, Europe, and Asia has helped bring transformative therapies to market.
At Minaris, you’ll join a purpose-driven community focused on innovation, collaboration, and patient impact. Whether you’re in the lab, in the cleanroom, or behind the scenes, your work will directly support life-saving therapies and make a lasting difference. If you're passionate about advancing cutting-edge science and believe in the potential of cell and gene therapies, we invite you to help shape the future of medicine—one patient at a time.
Position Summary
This position will work closely with sales, finance, operations, legal, scientific and technical teams, and marketing to improve the effectiveness and efficiency of the processes and deliverables used to propose and win business.

Requirements

• Exposure to biologics, cell therapy, or gene therapy manufacturing and testing concepts and/or life science industry.
• Display sound analytical judgment and business acumen under limited time and data constraints.
• Experience in developing and reviewing B2B service contracts and understanding of common terms and conditions and structure.
• CRM (Salesforce), document management (Ironclad), and/or SAP experience.
• Strong oral & written communication skills.
• Bachelor's degree in biological sciences, or related discipline is required.
• 7-10 years of experience working in sales, project and proposal management
• Supports a diverse and inclusive culture and workforce, ensures compliance with laws, regulations, and company policies.
• Identifies, recruits, and retains top-notch talent.
• Sets performance standards and encourages employee engagement through delegation, continuous feedback, goal setting and performance management.
• Develop employees to meet both their career and organizational goals.
• Builds strong customer relationships and delivers customer-centric solutions.
• Maintains transparent communication, appropriately communicates organizational information through department meetings, one-on-one meetings, email, and regular interpersonal communication.
• Comfortable working in ambiguous situations and adaptable to change.
• Must model the highest degree of moral and ethical behavior and maintain confidential information.
• High degree of autonomy and strong decision-making skills.
• Ensure compliance with all FDA and Worldwide Quality & Compliance regulations in all aspects of your work.
• Adhere to established procedures and protocols, prioritize continuous training and skill development, and uphold the highest standards of data integrity to ensure accuracy, compliance, and operational excellence.
• Must be able to work in environment with variable noise levels
• Clarity of Vision
• Must be able to perform activities with repetitive motions
• Employee will work with moderate noise levels.
• Employee will perform tasks while experiencing numerous interruptions.
• Employee may travel by car and airplane to work at different locations and may occasionally be required to travel overnight.
• The work environment is fast paced.
• This position has the utmost responsibility for compliance with the rules and regulations regarding a safe and healthy work environment relative to their actions and conduct.
• While performing the job duties of this job, the employee is regularly required to use English written and oral communication skills.

Nice To Haves

• Specifically, experience in cell and gene therapy industry is a plus.
• Off-shift, weekend and overtime duties may be required.
• May be required to work Holidays, weekends and work Overtime
• May be required to work outside of normal business hours

Responsibilities

• Issue proposals, SOWs, work orders, quotes, and respond to RFPs in a high- quality fashion and in an agreed upon timeline that meets or exceeds both internal and external customer expectations.
• Improve the sales operations infrastructure provide secure access to critical documents and to enable actionable business reporting.
• Document and report on later stage sales funnel metrics including proposal pipelines, win/loss analysis and other key metrics.
• Establish and manage a clear and streamlined proposal and quote development process that yields high quality deliverables which meet client requirements and have also been committed to by operations, quality, technical experts, and finance.
• Coordinate input from key internal stakeholders to develop proposals that clearly articulate how program needs will be met and provide details documentation of work activities, deliverables, resources required, roles and responsibilities, timelines and costs.
• Make recommendations and drive improvements in sales operations, technology platforms and processes to eliminate inefficiencies and improve reliability in reporting, ultimately resulting in a fully automated proposal process.
• Align processes and supply key inputs into company-wide CRM and accounting systems (e.g. Salesforce, SAP, etc.) to support consistent and reliable reporting on key metrics such as win/loss, sales forecasts, opportunity pipelines, revenue forecasts, etc.
• Work with commercial team members, and subject matter experts to ensure the accuracy of resource models feeding into proposal estimates.
• Provide feedback to senior management on pricing models to produce quotes and RFPs that are competitive, but also in line with strategic intent.
• Diligently review proposals to ensure all of the customer needs are captured, and align with customer data intake forms.
• Develop and implement policies and procedures to ensure data integrity with marketing, sales, operations and business systems teams.
• Implement and track the necessary metrics and dashboards that help the organization focus on key performance targets to provide visibility of performance, e.g., quote TAT and hit rates.
• Work with Marketing to create an RFP “library” that includes Frequently asked Questions that can be pulled and reused for multiple RFP responses, enabling automated RFP responses.
• Assist in the evaluation and interpretation of data; identify trends that signal new opportunities or challenges and dangers; convert data trends into actionable sales processes and tactics.

Benefits

• Minaris Advanced Therapies employees are eligible for a comprehensive benefits package, including medical insurance, vision insurance, dental insurance, 401(k), paid time off, tuition assistance, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level