Senior Commercial Loan Servicing Representative: Syndication and Participation Operations
About The Position
About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will: Service Syndicated and Participated commercial loans. Provide direct customer service and acts as primary servicing contact with various bank partners for the syndicated and participated loans Determine appropriate course of action and conduct investigative steps to fully identify customer issues Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Requirements
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Commercial Loan experience
- Ability to review and interpret complex commercial loan documents
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Ability to manage a pipeline within key performance indicators
Responsibilities
- Service Syndicated and Participated commercial loans.
- Provide direct customer service and acts as primary servicing contact with various bank partners for the syndicated and participated loans
- Determine appropriate course of action and conduct investigative steps to fully identify customer issues
- Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
- Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
- Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
- Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
