Commercial Loan Servicing Representative

Wells Fargo Bank•Charlotte, NC

2d•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com In this role, you will: Support internal and external customers with inquiries and complaints regarding loan servicing needs Monitor loan system and resolve customer issues, and process complex transactions online Perform moderately complex administrative, transactional, operational and customer support tasks Act as primary loan servicing contact that involve construction monitoring and disbursements Monitor collateral and preparing payoff letters, releasing collateral Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Requirements

2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to work a hybrid schedule, at least 3 days a week working in office
Ability to work additional hours as needed

Nice To Haves

2+ years of AFS experience
Loan IQ experience
CEO/Vantage experience
Business and accounting skills
Analyze and interpret financial information
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Ability to accurately process high volumes of work within established deadlines
Intermediate Microsoft Office skills
Intermediate Microsoft Excel skills
Ability to set priorities, plan and organize work
Sound risk management mindset and good understanding of compliance
Demonstrates/maintains professional conduct under all circumstances
Ability to learn quickly
Highly motivated individual who is able to work independently and in a team environment
Ability to recognize and escalate issues to management for any process breaches
Ability to multitask to accomplish tasks and meet deadlines effectively
Ability to work quickly & accurately while maintaining acceptable standards of workmanship
Flexibility to stretch to accomplish projects timely

Responsibilities

Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements