Senior Commercial Loan Servicing Representative
About The Position
About this role: Wells Fargo is seeking a Senior Commercial Loan Servicing Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Manage risk by performing review and analysis of insurance policies for the express purpose of determining acceptability and compliance Support less experienced loan administrators in providing resolutions of inquiries and complaints Determine appropriate course of action and conduct investigative steps to fully identify customer issues Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction Evaluate and upload data into the systems of record Review moderately complex loan servicing documentation language Ensure compliance with all policies, procedures and regulatory requirements Provide guidance and training to peers and may have limited supervisory responsibilities Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal and external customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Requirements
- 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Nice To Haves
- Insurance experience
- Commercial loan experience
- Ability to review and interpret complex commercial loan documents
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Experience reviewing and interpreting insurance policies as they apply to collateral secured loans
Responsibilities
- Manage risk by performing review and analysis of insurance policies for the express purpose of determining acceptability and compliance
- Support less experienced loan administrators in providing resolutions of inquiries and complaints
- Determine appropriate course of action and conduct investigative steps to fully identify customer issues
- Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
- Evaluate and upload data into the systems of record
- Review moderately complex loan servicing documentation language
- Ensure compliance with all policies, procedures and regulatory requirements
- Provide guidance and training to peers and may have limited supervisory responsibilities
- Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
- Interact with internal and external customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
