Commercial Loan Servicing Lead

GESA CREDIT UNION•Richland, WA

10d•$26 - $52

About The Position

The Commercial Loan Servicing Lead’s responsibility will be cross functional over several areas associated with the servicing of Gesa’s commercial loan portfolio. The Commercial Loan Servicing Lead will be responsible for servicing, maintaining, and ensuring continuity and perfection of the commercial loan portfolio post funding. They will assist in the internal file audits, third-party audits, and state and federal safety and soundness examinations. This position will require a solid understanding of Gesa Credit Union policies and guidelines, as well as all state and federal laws. This position will be deeply engaged in collaboration across the commercial banking organization.

Requirements

Four (4) year college degree or completion of a specialized course of study at a business or trade school. Equivalent related work experience may be substituted in lieu of education requirements
A minimum of four (4) years of similar or related experience in Commercial Servicing required
Proficiency with standard office equipment, MS Office and Outlook software and commercial lending platforms
Some travel may be required to fulfill duties, career development, and/or responsibilities

Responsibilities

Collaborate with the commercial lenders, commercial credit analysts, commercial production assistants, and commercial loan processors to facilitate loan maintenance requests (i.e, interest rate changes, risk rate changes, and research), payment issues or research necessary to clarify or identify any loan issues within DNA core system
Serve as primary point of contact for commercial loan payoff requests and facilitate compliant release of collateral for all commercial loans
Monitor all credit activity to ensure daily assignments have been completed such as processing interest rate index changes, new loan account accuracy,
Function as primary liaison for commercial insurance vendor to identify any required updates, maintenance or forced place insurance needs
Contact and maintain up to date reporting to commercial lenders regarding delinquent property taxes on real estate loans. Report and process delinquent property tax tracking to commercial regional managers and Credit Administration
Maintain and ensure continuity of UCC filings for equipment or business asset lending
Serve as primary point of contact for all commercial loan participations (as lead or purchaser). Complete monthly 1502 reporting including addressing inconsistencies in a timely fashion
Maintain controls to ensure the safety and soundness of the commercial portfolio
Assist in the preparation for third-party audits and state and federal exams
Provide support to credit union members and staff to complete any updates as required for questions, clarification, or updates of commercial loans
Provide computer support, including data entry, in the maintenance of the loan systems
Reconcile member business loan reports as requested and required
Maintain a working knowledge of the credit union’s commercial loan standards and government regulations
Maintain a professional work environment and work under restricted time constraints
Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
Consistently display respect for all areas of diversity and levels of knowledge
Maintain up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
Participate in and support a team environment
Display respect for diversity. Treat people with respect, keep commitments, and maintain a prominent level of integrity
Possess and display excellent customer service attributes along with the ability to productively lead team members
Effectively communicate with immediate supervisor regarding matters of account or lending concern
Able to work under pressure and manage workflow to provide a preeminent level of member service
Maintain a positive and professional image through effective verbal and written communication