Senior Commercial Lines Leader

Brown & Brown Insurance • San Antonio, TX

14d

About The Position

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking a Senior Commercial Lines Leader to join our growing team in San Antonio, TX. Reporting to the SVP of Commercial Lines, the Commercial Lines Leader is responsible for directing day-to-day Commercial P&C operations while driving new business growth and strengthening renewal retention. This role leads team performance and workflow management, ensuring seamless submission-to-bind execution, operational excellence, and a consistently high-quality client experience.

Requirements

• Active Property & Casualty and Surplus Lines license
• Bachelor’s degree or equivalent professional experience
• Minimum of 5 years of supervisory experience in Commercial P&C underwriting operations or equivalent leadership role
• In-depth knowledge of all major Property & Casualty insurance lines with hands-on operational experience
• Strong proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills with professional phone presence
• Demonstrated commitment to exceptional client service and operational excellence
• Proven ability to manage confidential and sensitive information with integrity
• Strong organizational, analytical, and leadership capabilities with a growth-oriented mindset

Nice To Haves

• Bilingual proficiency a plus
• Master’s degree (preferred)

Responsibilities

• Maintain a strong understanding of all department products, services, and carrier appetites.
• Demonstrate strong problem-solving and conceptual thinking for organizational improvement.
• Oversee daily operations and ensure service standards for quoting, issuing, endorsements, certificates, and communication are met.
• Build and manage carrier relationships, conduct training (especially for new hires), and review production/loss ratios quarterly.
• Foster strong agent relationships and encourage cross-selling with other departments (e.g., Accounting).
• Promote Brown & Brown’s culture, ensure audit readiness, maintain manuals, monitor workflows, and complete monthly surveys.
• Ensure effective use and accountability of outsourcing team members to meet production goals.
• Monitor for E&O risks, intervene as needed, and collaborate on incident and complaint responses.
• Assist with annual budgeting and track weekly revenue/production to meet monthly targets.
• Support marketing efforts, ensure timely distribution of materials, and provide staff for industry events.
• Handle staffing needs, oversee hiring, training, terminations, and conduct annual reviews with goal setting and merit evaluations.
• Actively participate in weekly CL and bi-weekly marketing meetings to report updates, share intelligence, and drive team engagement and morale.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior