SENIOR COLLECTIONS SPECIALIST

AZGROUPPROD•Baltimore, MD

52d•$48,000 - $52,000•Remote

About The Position

The Senior Collections Specialist's goal is to get the full payment of the debt or to negotiate the best possible payment plan / settlement with the debtor in order to avoid legal collection efforts on all domestic and incoming international cases. All collections are business to business, no consumer collections. He/she will be responsible for the collection activities on all files : domestic, import, pre-legal and solvent.

Responsibilities

Collect on all domestic cases and International incoming from service users (other business units) cases
Comply with organizational standards and operational guidelines
Ensure the terms and conditions of the internal Service Level Agreement are followed and provide feedback
Assess and define the adequate collection action plans during the pre-legal phase from the opening to closing
Perform direct collection actions to get payment of the debts, acquire debtor acknowledgement of the debt and / or agree on payment plans / settlements that are within the guidelines outlined with the debtors
Obtain appropriate approval(s) for any payment plans / settlements that are outside of the guidelines
Utilize your expert judgment to determine if the payment plan / settlement offer from the debtor is the best possible outcome for the policy holder, client or service user
Document any dispute of the debt by the debtor, take actions to resolve said dispute in the pre-legal phase (when possible) and collect the non disputed portion of the debt
Monitor and confirm expected payments made directly to the policyholder, client, service users (other business units) so that they can be appropriately recorded on the case
Inform appropriate stakeholder on the debt collection process and relevant developments / status of the collection
Advise policyholders, brokers, clients and service users on appropriate next steps of the pre-legal collection process and answer all questions