Senior Clinical Administrative Coordinator

UnitedHealth Group•Owensboro, KY

5d•$20 - $36•Hybrid

About The Position

This position follows a hybrid schedule with three (3) in-office days per week. Our office is located at 1201 Pleasant Valley Rd., Owensboro, KY, 42303. Opportunities at Owensboro Health , in strategic partnership with Optum. Our team of over 4,900 talented people works to improve the health outcomes of our communities in Kentucky and Indiana. Our nonprofit system is comprised of over 200 providers at more than 20 locations, 3 outpatient facilities, a certified medical fitness facility, a surgical weight loss center and the Mitchell Memorial Cancer Center. We are continually searching for people like you to help us provide the most innovative health care service in the region. Join an organization that will make you feel valued and discover the meaning behind: Caring. Connecting. Growing together. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm. It may be necessary, given the business need, to work occasional overtime. We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Requirements

High School Diploma / GED
Must be 18 years of age OR Older
1+ years of customer service experience in healthcare, government (state or federal), social services, or human services settings
Basic experience with Microsoft Word & Microsoft Excel
Ability to work a hybrid schedule, splitting time between remote work and onsite at 1201 Pleasant Valley Rd., Owensboro, KY, 42303
Ability to work Monday - Friday, 8:00am - 4:30pm

Nice To Haves

Experience working within the health care Industry and with health care insurance
Experience working with Microsoft Outlook (email and calendar management)
Experience working in a hospital, physician's office or medical clinic setting
Clerical or administrative support background
Experience working in a call center

Responsibilities

Processing all release of information (ROI) requests, specifically medical record, and billing requests, in a timely and efficient manner
This role must also ensure accuracy and provide clients and customers with the highest quality product and customer service
At all times, Senior Clinical Administrative Coordinator must safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are compliant with the request, authorization, client policy, and state and federal laws to include HIPAA regulations
The Senior Clinical Administrative Coordinator engages in direct customer service, when applicable, and must perform duties and conduct interpersonal relationships in a manner designed to project a positive image of the ROI department
Promotes positive customer relations through prompt and courteous service.
Review each request for validity according to request type and written guidelines rejects invalid requests/provides timely feedback to requestors regarding non-valid requests for PHI; work with requestor as needed
Maintains knowledge of state laws, fee structures, CPS rules in conjunction with hospital policies.
Requires critical thinking skills and decisive judgment. Must be able to work in a stressful environment and take appropriate action.
Excellent communication and organizational skills, detail orientated, and ability to work in a team environment.

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

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