Senior Clinical Administrative Coordinator

UnitedHealth Group•Tampa, FL

12h•Hybrid

About The Position

This position follows a hybrid schedule with a minimum of two in-office days per week at Tampa General Hospital. Optum Insight aims to improve the flow of health data and information to create a more connected system, removing friction and driving alignment between care providers, payers, and consumers. The company leverages deep industry expertise and innovative technology to help organizations reduce costs while improving risk management, quality, and revenue growth. As a Healthcare Representative, the role involves interviewing and advocating for patients and their families to secure maximum benefit coverage in a hospital or healthcare setting. This is a full-time position (40 hours/week), Monday through Friday, with required flexibility to work any 8-hour shift between 8:00 am and 5:00 pm. Occasional overtime may be necessary. On-the-job training will be provided during normal business hours, Monday through Friday. UnitedHealth Group's mission is to help people live healthier lives and make the health system work better for everyone, believing in equitable health opportunities for all, regardless of race, gender, sexuality, age, location, or income. The company is committed to mitigating its environmental impact and delivering equitable care to address health disparities and improve health outcomes.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of customer service experience within a hospital or healthcare environment
Experience with Microsoft Office products
Experience communicating with patients/client and/or staff
Ability to travel up to 10% based on business needs
Ability to work onsite a minimum of two days per week at Tampa General Hospital (1 Tampa General Circle, Tampa, FL 33606). Remaining days may be worked remotely and may fluctuate based on business needs.
Ability to work full time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime & weekends.
Reside within commutable distance to the office at Tampa General Hospital (1 Tampa General Circle, Tampa, FL 33606)
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Excellent organizational skills
Strong communication skills

Nice To Haves

Bilingual fluency in English and Spanish
Experience collaborating with individuals from diverse educational and socio-economic backgrounds
Knowledge of federal and state programs that will benefit coverage for clients
Knowledge of medical terminology

Responsibilities

Interview patients in a hospital setting and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverage
Perform high volume administrative duties including typing, data entry, and completing healthcare forms
Complete applications for state and federal programs
Review medical records and take all necessary actions to expedite benefit approval
Adhere to company and legal standards regarding Protected Health Information (PHI), Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)
Maintain ongoing communication with government agencies regarding the status of claims
Provide updates and assistance to hospital personnel and other Optum staff as needed
Maintain documentation of status of claims and client contract on Optum and/or hospital computer systems
Determine when to use a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.
Willing to work in a fast-paced hospital or healthcare environment
Additional reporting and duties provided by management.