Senior Clinical Administrative Coordinator

UnitedHealth Group Inc. • Richardson, TX

60d • $20 - $36 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 8:00pm CST, (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime. We offer 1 to 1.5 weeks of paid training. The hours during training will be 8:00am to 4:30pm CST, Monday - Friday. Training will be conducted virtually from your home. This position is Remote in CST, MST, PST. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of experience in a high-volume call center (approximately 60-100 calls a day)
• 6+ months of experience in an office setting or administrative role
• Intermediate level of proficiency in Microsoft Word, Excel (creating, editing, saving) as well as Microsoft Outlook (customizing, navigating)
• Ability to work full-time (40hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 8:00pm CST, (50% of shifts will be evening). It may be necessary, given the business need, to work occasional overtime
• Must be 18 years of age OR older
• Reside within Central, Mountain, or Pacific time zone
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• Ability to connect directly into internet - via hard wire (either directly to modem or router)
• Excellent communication skills - both written and verbal
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Nice To Haves

• Sales experience
• Experience in a hospital, physician's office or medical clinic setting
• Clerical or administrative support background and/or working in a call center environment
• Healthcare or insurance benefits

Responsibilities

• Make calls to qualified members to provide information and answer questions about health plan programs
• Provide "best-in-class" customer service to enrollees
• Meet established productivity, schedule adherence, and quality standards while maintaining good attendance
• Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs
• Effectively engage members that either qualify for our programs or are interested in learning more about what is offered
• Accurate documentation of consumer interaction
• Appropriately follow all processes and procedures
• Maintain engagement with all the customer requests to ensure high quality of customer service

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees