Senior Client Support Representative

Ryan Specialty•Jacksonville, FL

2d•$20 - $22

About The Position

The Senior Client Support Representative is responsible for providing prompt and courteous customer service, assisting clients in understanding policy details, and guiding them through claims processes.   This position will build lasting relationships with independent insurance agents and RSG markets through the delivery of exceptional customer service efforts. This position will also manage workflows within our shared inboxes and provide general customer support throughout the life of the account. What will your job entail?

Requirements

Bachelor’s degree required; Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered.
A minimum of 1 year of work experience in Insurance Industry or Customer Service is preferred.
Proficiency in Microsoft Office including, but not limited to Outlook, Word, Excel
Knowledge Of Insurance Industry
Insurance Regulatory Compliance
Client Facing
Customer Engagement, Consulting, and Support
Claims Case Management
Claims Handling
Claims Policies and Procedures
Claims Resolution
Microsoft Office
Data Entry
Attention to Detail
Customer Service Management
Effective Communication
Organizational Skills
Time Management
Service Driven

Nice To Haves

Certified Insurance Service Representative (CISR) is a plus.

Responsibilities

Handle verbal and written incoming and outgoing customer service inquiries in a timely and friendly fashion
Maintain adherence to call queue expectations for available time, hold time, number of calls answered, and calls dropped
Perform basic office duties, such as filing documents in management system and creating/managing workflows
Provide premium finance related, payment and account information to customers via phone, email and fax. All communication details will be documented.
Strengthen customer relationships by providing professional, pleasant and positive interactions with our company
Update customer records upon request
Run scheduled daily tasks in servicing systems to refresh account data and generate corresponding notices/spreadsheets
Recognize critical issues and escalate appropriately
Assist other departments and processes as needed throughout the company
Perform within company standards for accuracy, service quality and turnaround time
Effectively communicate with Sales Team and Management to ensure client needs are consistently met and exceeded

Benefits

In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

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