Client Support Representative
About The Position
As a Client Support Representative at Campminder, you’ll help our incredible camp directors, staff, and parents navigate our platform and answer questions whether they call in or submit help tickets. Your mission is to provide world-class support with empathy, humility, and heart. Every day, you’ll learn something new about our platform, clients, and the camp community. You’ll advise and empower clients by providing conscientious, comprehensive, and knowledgeable support. You’ll learn how we approach challenging situations with kindness and ownership at each step of the process through resolution. Your work will enable camps to optimize their business processes in order to spend time creating a positive impact for kids.
Requirements
- Has thrived in a role where they directly supported clients for the majority of the day
- Understands when it’s time to dig-in and double down based on increased volume and business needs; they work with urgency and drive to rise to the challenge
- Seeks out opportunities to help others
- Is often the “go-to” friend for technology help because they quickly learn new software/technology and teach it to others
- Is able to rapidly think through and solve complex problems
- Is able to teach and explain processes clearly and efficiently on the phone and in writing
- Remains calm in emotionally charged conversations; is able to imagine themselves in somebody else's shoes and meet them where they are
- Proactively looks for more ways to add value, contribute, and keep learning
Responsibilities
- Deepen and broaden your understanding of the Campminder platform. We’ve developed a comprehensive, 3-week training to ignite your career here
- Refine your phone and email communications so they are efficient, empathetic, comprehensive, tactful and clear
- Have an eye out for any product or procedural improvements; you take ownership to move that forward or implement with your team
- Apply your meticulous attention to detail to help you keep updated and accurate records of relevant information in our customer relationship management (CRM)
Benefits
- Wide selection of medical, dental, and vision coverage options (the company's contribution covers 100% of at least one option for each), with $500 HSA match for HSA-compatible plans
- Ability to choose where you work - remotely, in the office, or a mix!
- A variety of resources to support mental health and emotional well-being
- 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care
- 401(k) with 4% company matching
- Trust-Based (flexible) PTO (and yes, we use it!)
- $600/year wellness allowance
- Company-paid subscriptions, training, and support for using AI professionally and personally. We have a team dedicated to enabling our AI capabilities for our team members and our customers!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
