Client Support Representative
About The Position
RESPONSIBILITIES Conducts on-boarding calls for new corporate clients on company online university platform Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process Keeps accurate data and notes in the CRM database for client information and details Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk) Learns company content in order to correctly coach clients on the material Participates in company events that host corporate clients Answering all inbound phone calls to the company Moderating events online for the company
Requirements
- High school diploma or GED preferred
- Professional phone skills
- Experience in previous customer support role
- Strong written and verbal communication skills
- Positive attitude and desire to help others
- Competent problem solver
- Technical aptitude with the ability to learn software programs
- Ability to type around 40 words per minute, (wpm)
- Experience with Google Drive, Sheets, and Docs
- Computer software skills including Microsoft Office, Google Suite and Mac operating systems
Nice To Haves
- Sales experience a plus
- Experience with HubSpot or other customer relationship management software, a plus
Responsibilities
- Conducts on-boarding calls for new corporate clients on company online university platform
- Acts as the first point of contact for a corporate clients after the initial sale, and provides guidance through the onboarding process
- Keeps accurate data and notes in the CRM database for client information and details
- Manages a Client Support team email inbox to answer client requests as quickly as possible (Zendesk)
- Learns company content in order to correctly coach clients on the material
- Participates in company events that host corporate clients
- Answering all inbound phone calls to the company
- Moderating events online for the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
