Senior Client Support Associate

Ryan Specialty

1d•$68,000 - $85,000

About The Position

The Senior Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role resolves customer concern promptly, gathers feedback, and collaborates with internal teams while staying informed about industry trends for enhanced client support. They maintain organized client records, identify cross-selling opportunities, and educate clients on insurance details.

Requirements

Bachelor’s degree required, Business Administration, Customer Service, Business Operations preferred. Any other related discipline or commensurate work experience considered.
2+ years of work experience in Insurance Industry or Customer Service is preferred.
Knowledge Of Insurance Industry
Insurance Regulatory Compliance
Bug/Issue Analysis
Customer Engagement, Consulting, and Support
Claims Case Management
Claims Handling
Claims Policies and Procedures
Claims Resolution
Microsoft Office
Data Entry
Attention to Detail
Customer Service Management
Effective Communication
Organizational Skills
Time Management

Nice To Haves

Certified Insurance Service Representative (CISR) is a plus.

Responsibilities

Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services.
Guides clients through policy-related matters, explaining coverage details, terms, and conditions, and assists with policy adjustments or updates.
Communicates regarding policy renewals, providing information on renewal options, premiums, and any changes in coverage.
Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems.
Identifies opportunities for cross-selling or upselling additional insurance products or services based on client needs and preferences.
Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage.
Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience.
Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries.
Collaborates with underwriting and claims teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and claims processes.
Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients.

Benefits

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals.
In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

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