Client Support Associate

Santander • Trenton, NJ

1d • Remote

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The primary responsibility of the Associate, Client Support is working to ensure client's needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally. Ensures highest quality of client satisfaction by responding to clients on general inquiries. Collaborates with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate. Inputs trades and audit appropriately. Proactively offers creative solutions and always find ways to improve or enhance the client experience. Participate and sometimes lead projects as needed. Adheres to process standards and documented procedures.

Requirements

• Bachelor's Degree or equivalent work experience - Required.
• 5+ Years Customer service, Business process, or Project Management experience - Required.
• 3+ Years Experience in Microsoft Office (Outlook, Excel, and Word) - Required.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Ability to identify and resolve exceptions and to interpret data.
• Proven customer service/relations skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work well with all levels of management and internal departments.
• Well organized, detail oriented and exceptional problem solving and follow-through skills.
• Knowledge of bank products, procedures and customer service.
• Must be knowledgeable in lending regulations.
• Must be able to work independently, prioritize projects, and follow through on deadlines.
• Strong analytical and problems solving skills.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.
• This is a remote position, but you must live in RI, NH, MA, CT, NY, NJ or PA and be able to attend periodic team meetings in one of our corporate locations in the Northeast.

Responsibilities

• Working to ensure client's needs are managed to the highest level of satisfaction and any issues or problems are addressed promptly and professionally.
• Ensures highest quality of client satisfaction by responding to clients on general inquiries.
• Collaborates with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate.
• Inputs trades and audit appropriately.
• Proactively offers creative solutions and always find ways to improve or enhance the client experience.
• Participate and sometimes lead projects as needed.
• Adheres to process standards and documented procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level