Senior Client Success Manager
About The Position
Aoka is a third-party municipal services provider supporting federal, state, and local governments with code compliance, inspections, and consulting services. We specialize in delivering efficient solutions for building safety, housing standards, and regulatory compliance. Our proprietary platform, VertexPlans, streamlines plan reviews, field inspections, reporting, and communication to ensure faster turnaround times and improved service to our clients. We’re looking for an experienced Senior Client Success Manager to join our team. This role is only open to candidates with 7+ years of direct Client Success / Customer Success or Account Management experience. (Applications without this will not be considered.) This is an on-site role based in Fort Worth, TX.
Requirements
- Bachelor’s degree required
- Some prior sales experience is required
- Must have 7+ years of Client Success Manager or Account Manager
- Ability to build trust and strong relationships with clients
- Skilled in sales, upselling, and negotiation
Responsibilities
- Build and maintain strong, long-lasting client relationships as the primary point of contact
- Onboard new clients and ensure their smooth integration with company services
- Identify and pursue opportunities for upselling and cross-selling to grow accounts
- Collaborate with internal teams to coordinate project delivery and meet client expectations
- Monitor project progress and provide regular updates to clients and stakeholders
- Prepare and analyze reports on client performance, revenue, and account growth
- Advocate for client needs within the company to improve products and services
- Negotiate contracts, manage renewals, and ensure compliance with agreements
- Travel up to 50% to meet with clients and attend meetings as required
Benefits
- Health, Dental, and Vision Insurance coverage
- Retirement plan with a 5% company match
- 12 paid holidays per year
- Unlimited Paid Time Off (PTO) — restrictions apply
- Company-provided vehicle for business use
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What This Job Offers
Job Type
Full-time
Career Level
Senior
