Senior Client Success Manager

Zeta Global

4d•$90,000 - $105,000

About The Position

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE The Senior Client Success Manager will be a key member of the Client Services team responsible for client satisfaction by providing exceptional servicing, thought leadership and execution. The Senior Client Success Manager will be the lead customer facing contact for the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies.

Requirements

5-7 years’ experience in account management or a client-side marketing department with deep experience with:
Email/Digital marketing
Customer journey development
Multi/Omnichannel marketing
Campaign management
Superior presentation skills/PowerPoint storyboarding
Adept at problem solving

Responsibilities

Manage client budget and forecast processes.
Work with client to plan and execute a wide range of campaigns across addressable channels.
Ensure compliance with SLAs.
Evaluate opportunities to grow the scope of services and tools.
You will be the “connector” between Zeta and the client in order to maintain and grow the business relationship.
Adapt quickly to the client’s business model and culture in order to consult and advise them with expertise.
Use persuasion, facts and business cases to gain buy-in and incent others to complete actions – influence management is critical
Demonstrate critical thinking/problem solving skills to frame a situation/concept
Communicate effectively downward, laterally and upward
Balance company, team, and personal achievement
Establish and build deep rooted client relationships across multiple levels
Spearhead projects and facilitate cross-functional team communication
Liaise with operational resources in the US and offshore to ensure superior execution of client campaigns