Senior Client Success Manager - SAP Business Unit

Argano

47d

About The Position

The Senior Client Success Manager – SAP Business Unit at Argano is responsible for managing a portfolio of small to mid-sized SAP clients, focusing on building strong relationships, driving client satisfaction, and identifying opportunities for growth within existing accounts. This role serves as a trusted partner between clients and internal delivery teams, ensuring that Argano’s SAP solutions and services deliver measurable business value and long-term success. This individual will have a strong understanding of SAP technologies, consulting services, and business processes, with the ability to translate client needs into actionable solutions and opportunities for expansion.

Requirements

2–5 years of experience in client success, account management, or consulting within the SAP ecosystem or related technology services.
Proven ability to manage client relationships, address challenges proactively, and identify new growth opportunities.
Experience collaborating with technical and delivery teams in a professional services environment.
Excellent verbal and written communication skills with the ability to convey complex topics clearly.
Strong interpersonal skills with the ability to build trust and credibility at multiple levels.
Ability to develop and execute client success plans tied to business outcomes.
Analytical mindset to identify issues and implement effective solutions.
Understanding of SAP technology landscape and its business impact.
Ability to analyze client data to identify trends, opportunities, and risks.
Strong cross-functional teamwork with Sales, Delivery, and Solution Architecture teams.
Comfort working in a fast-paced environment with evolving client needs.
Ability to manage multiple client engagements effectively.
Skilled in renewal discussions and positioning value-based outcomes.

Nice To Haves

Bachelor’s degree in Business, Marketing, Finance, Accounting, Information Systems, or a related field preferred.
Familiarity with SAP products and solutions (e.g., S/4HANA, SAP ECC, SAP Analytics, SAP Cloud) strongly preferred.
Familiarity with SAP Cloud Choice Flex Process preferred.

Responsibilities

Serve as the primary relationship owner for an assigned portfolio of SAP clients, ensuring a high level of satisfaction and engagement.
Partner with clients to understand their business goals and help develop strategies leveraging SAP solutions and Argano’s consulting services.
Collaborate with delivery teams to ensure project success, proactive issue resolution, and alignment with client expectations.
Identify and pursue upsell and cross-sell opportunities across SAP and adjacent technology offerings.
Conduct business reviews to track outcomes, identify improvement areas, and ensure continued client success.
Support renewal processes and contract discussions by demonstrating value delivered and future potential.
Provide insight into SAP product roadmaps, new capabilities, and best practices relevant to client environments.
Analyze client data and usage metrics to identify growth opportunities and risks.
Develop and execute account plans that drive retention, satisfaction, and revenue growth.
Collaborate cross-functionally with Sales, Delivery, and Technical Solution teams to provide a seamless client experience.
Travel to client sites as needed.