Senior Client Success Manager (Enterprise)

Lytx•Dallas, TX

1d•$92,000 - $116,000

About The Position

Since 1998, Lytx has led the video telematics industry using proprietary machine vision, artificial intelligence, and big data to protect and connect thousands of fleets and millions of drivers in more than 85 countries worldwide. At Lytx, you'll be a part of something good — helping save lives on our roadways. As a Senior Client Success Manager (CSM) – Dedicated, you’ll be the trusted partner for one of Lytx’ largest and most strategic clients, guiding them through all client lifecycles, deployment through renewal. In this fast-paced role, you’ll collaborate with your client to understand their goals, craft tailored solutions, and drive adoption of Lytx’ products. You’ll share best practices, manage change, and solve challenges to ensure program success. By building strong relationships and working cross-functionally, you’ll play a key role in fostering long-term partnerships and helping your client achieve meaningful results. You will also act as a trusted advisor to key operational and safety stakeholders, helping them translate Lytx insights into targeted actions that reduce risk and drive measurable program outcomes.

Requirements

Bachelor’s degree or equivalent experience
5–7 years in Enterprise Client Success or Account Management experience in a SaaS environment
Proven track record of confidently and effectively communicating with client executives
Skilled in developing account strategies that align with client goals, including upselling and cross-selling opportunities
History of success in identifying and communicating technical issues while partnering with internal teams to deliver customer solutions
Strong customer focus, problem-solving, and organizational skills
Experience managing complex projects; managed services or fleet industry experience preferred
Ability to flourish in an ever-changing environment
Travel 10–20% of the time

Responsibilities

Serve as the main point of contact for the Client’s Safety, Fleet and Operational Teams for Lytx program-related topics
Monitor and ensure delivery against contractual commitments including program enablement’s, service and support, and implementation requirements
Leverage technical expertise to help diagnose issues and drive solutions
Develop and execute Account Plans that align with client business objectives, including identifying expansion opportunities and working collaboratively with sales to renew and grow NRR
Prepare and present strategic business reviews and consultative recommendations to client leadership teams, fostering strong partnerships and driving improved value recognition from their Lytx relationship through successful adoption of proposed solutions
Identify and nurture long-term relationships with Strategic and Operational client stakeholders, including VP and C-level executives, to ensure ongoing executive access and retention
Conduct regular analysis and review of progress toward established goals (both internal and external); track and measure KPIs; identify portfolio performance risks and develop mitigation plans
Monitor client health, address issues proactively, and drive contract renewals while minimizing churn
Work to identify any actions or missing actions that may introduce risk into the customer’s success; research and analyze root cause for risk-related actions; develop and execute a plan to reduce and/or mitigate the identified risk
Provide strategic guidance to help clients operationalize, integrate, and sustain the Lytx program within their broader workflows, processes, and organizational culture.
Lead ongoing education, enablement, and best practice sharing through training sessions, consultative support, and proactive day-to-day engagement.
Support clients in maximizing the full value of the Lytx platform by ensuring effective adoption, workflow integration, and utilization of key features, insights, and performance tools.