Enterprise Client Success Manager

LearnLux

3d•Remote

About The Position

As an Enterprise Client Success Manager at LearnLux, you will own and grow a portfolio of enterprise employer clients, serving as a strategic partner throughout the client lifecycle You will be responsible for everything from onboarding and launch through ongoing engagement, renewal, and expansion. You’ll act as a trusted advisor to senior HR, Benefits, and People leaders, helping them maximize the value of LearnLux for diverse, often global employee populations. You’ll combine deep relationship management with a commercial mindset, proactively identifying opportunities to drive renewals, upsell, and cross-sell through demonstrated impact and strong executive partnerships. This is a highly cross-functional role, working closely with Product, Marketing, Financial Planning, Sales, and Operations to deliver a seamless, high-quality client experience and to influence how LearnLux serves enterprise customers at scale. This role is remote within the U.S., with a preference for candidates located near one of our hub locations (e.g., NYC or Denver). Occasional in-person collaboration and client travel are expected.

Requirements

7+ years of experience in Client Success, Customer Success, or Account Management, ideally supporting enterprise clients in a B2B SaaS, benefits, or fintech environment.
Proven experience managing complex client relationships and driving renewals and account growth.
Experience working with global clients and navigating the needs of internationally distributed or diverse employee populations.
Strong executive presence and the ability to build trust with senior stakeholders.
A commercial mindset, with comfort discussing value, outcomes, and expansion opportunities.
Excellent communication and presentation skills, including facilitating executive-level conversations.
Strong project management and organizational skills, with the ability to manage multiple complex initiatives.
Analytical fluency and experience using data to inform client strategy and decision-making.
Comfort operating in fast-paced, evolving environments and adapting as client needs and priorities change.

Nice To Haves

Have experience in employee benefits, HR tech, fintech, or financial wellness.
Have supported multi-year, enterprise contracts with complex stakeholder groups.
Have experience delivering or supporting large-scale employee engagement programs.
Enjoy being both strategic and hands-on in how you partner with clients.

Responsibilities

Own the end-to-end success of a portfolio of enterprise and global employer clients, serving as their primary relationship manager and strategic advisor.
Lead complex client onboardings and implementations, coordinating across internal teams to ensure successful launches.
Develop and execute client success strategies that drive engagement, adoption, and measurable outcomes across diverse and distributed employee populations.
Build strong, executive-level relationships with HR, Benefits, and People leaders, positioning yourself as a subject-matter expert in financial wellbeing.
Lead regular business reviews, using data and insights to demonstrate value, influence client strategy, and inform renewal and expansion conversations.
Partner closely with Sales on renewals, upsell, and cross-sell opportunities, contributing to retention and revenue growth.
Identify risks to client health early and proactively address them through thoughtful planning and cross-functional collaboration.
Deliver and support engagement initiatives such as webinars, campaigns, benefits fairs, and live or virtual program rollouts.
Act as the voice of the customer internally, sharing feedback and insights to inform product and program improvements.

Benefits

Remote-first company structure
Medical, dental, and vision
401(k)
Mental wellbeing (Talkspace)
Financial wellbeing (LearnLux)
Equity (Full-time employees)
Paid vacation and sick leave
Paid sabbatical after 5 years of service
A supportive, inclusive team culture
Opportunities for continuous learning and growth at a fast-growing startup at the cutting edge intersection of financial wellness and technology