Senior Client Services Account Manager

Brave Bison•London, CA

About The Position

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era. Our universe is made up of award-winning business arms Brave Bison, Engage, SocialChain and MTM. And we’re underpinned by leading marketing training practice, MiniMBA, as well as our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok. We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape. New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them. That’s why we make it our mission to capitalise on complexity for our clients—across consultancy, capability and execution—by crafting dynamic digital solutions that outpace tomorrow’s challenges. With over 20 years experience growing our clients’ businesses through digital media, we help brands leverage the right data, right partners and right tech to capitalise on complexity and supercharge their online growth. By going deep into our clients’ world, investing their budget where it will work the hardest and ensuring that we only win when they win, we stand for braver digital in a world of opportunity. We’re looking for a Senior Account Manager who thrives in the sweet spot of strategic thinking, digital marketing, and exceptional client service. In this role, you’ll be the driving force of our client relationships, steering multi-disciplinary teams, championing strategy, and ensuring we’re delivering measurable success across our clients. You’ll act as the go-to expert on your clients’ brands, delivering insight-led solutions and forward-thinking ideas that influence decisions and unlock growth. You’ll own your accounts end-to-end: from building strong stakeholder relationships to ensuring seamless delivery and profitability. You're commercially savvy, detail-obsessed, and confident navigating high-level client conversations. If you're passionate about digital marketing, get a buzz from building trust with clients, and want to play a key role in shaping the future of their success (and ours), we’d love to hear from you.

Requirements

4+ years’ relevant experience
Demonstrable experience of managing and growing strong client relationships with the ability to cross and up sell; must be able to credibly discuss opportunities across our entire paid product offering.
An entrepreneurial spirit, with a willingness to work independently
Self-motivated and highly organised, with the ability to manage complex projects across multiple stakeholders
An agency-spirited approach; we want individuals who aspire to impact the direction and performance of the entire team as well as their direct accounts.

Nice To Haves

Organic and ATL experience is beneficial but not essential.

Responsibilities

Lead day-to-day management of a portfolio of client accounts, ensuring delivery of value and strategic development with minimal senior oversight.
Develop a deep understanding of client businesses, industries, and KPIs and goals, offering proactive, insight-led recommendations that shape digital strategy.
Act as a strategic advisor, clearly articulating the rationale behind our approach and the ROI of our work.
Oversee delivery across predominantly paid accounts owning planning, account management, strategy, and cost estimation to ensure seamless execution.
Foster strong, mutually beneficial relationships with key client stakeholders, building trust and long-term partnerships.
Collaborate closely with paid and creative leads and the Performance Director to evolve strategies and adapt to external business factors.
Identify opportunities for growth, working with teams to scope and convert them into profitable workstreams using our existing frameworks.
Own and contribute to Account Development Plans, renewal strategies, and long-term financial planning for each account.
Create high-quality briefs, proposals, SoWs, and presentations with minimal support, ensuring all client documentation meets our standards.
Monitor financial performance, project profitability, and resourcing needs proactively addressing risks and flagging revenue shifts to senior leadership.
Have financial ownership of your ‘business’ and in-depth understanding of financial status of your accounts at all times
Be responsible for account/project profitability and maintaining agreed fee income.
Regularly update and maintain client project plans through our internal processes.
Lead quarterly insights conversations and QBRs, providing strategic recommendations backed by performance data.
Advocate for clients internally, sharing opportunities, feedback, and case studies to inform innovation and agency-wide improvements.
Maintain a strong commercial mindset in all decision-making, balancing client success with agency profitability and operational efficiency.

Benefits

Dynamic working:To keep that work-life harmony in check, we're flexible on where and when you work
Private medical insurance:To keep you fighting fit and give you and your family peace of mind.
Income protection:We know it feels good to be covered, just in case.
Calm Subscription:Now more than ever, it’s important to mind your mind!
25 days annual leave:This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
Christmas closure:No need to save holiday days for the Christmas closure period. It's on us!
Birthdays off:One extra day to celebrate your big day
Summer hours:Between June and Aug we finish at 15.00 every Friday.
Online coaching and mental health support:Unlimited via OpenUp
Remote Working:Work abroad for up to one month a year.
Performance & Salary: Reviewed twice a year for everyone.