Account Manager, Client Services

Ovative Group•Minneapolis, MN

13d

About The Position

Digital Marketing is a critical part of every consumer journey, but many companies only measure its impact on their digital outcomes. Our approach to digital media optimization at Ovative Group can’t be found anywhere else. We measure and optimize marketing campaigns at the enterprise level, both online and offline. Our clients are household names that span multiple industries, including retail, healthcare, education, CPG, and hospitality. The Account Manager, Client Services role at Ovative Group offers the right candidate the opportunity to take on an early stage, leadership role at a fast-growing company that has the highest standards for talent and client success. The ideal candidate will be highly analytical, hold strong client management and communication skills, and have experience leading strategies across cross-functional teams to drive business impact. This position will play a pivotal role in helping Ovative continue its journey toward measuring and optimizing media to the true enterprise impact, not solely ecommerce value.

Requirements

5+ years of experience directly responsible for leading cross-functional business strategies through clear communication, structured problem solving skills, and project management ownership
Strong analytical skillset with experience analyzing and leveraging large datasets on a daily, weekly, monthly basis to inform strategic recommendations and action
Ability to drive in ambiguous environments, applying structure to open ended challenges and navigating through to drive client impact
Experience in e-commerce, digital marketing, customer data and insights, customer strategy, MarTech, or other marketing discipline
Experience managing direct reports
Client management experience

Nice To Haves

Recent hands-on media planning and buying experience across digital and traditional channels — particularly in paid social, programmatic, search, and/or video (including linear TV)
Experience working in or with a digital agency environment, managing day-to-day execution and optimization of media campaigns
Strong understanding of cross-channel media strategy — integrating brand awareness (upper funnel) and direct response (performance) objectives
Ability to bridge strategic account leadership with tactical media know-how, guiding both clients and internal teams

Responsibilities

Cross-functional strategy & thought leadership
Drive forward multi-channel digital media strategies and roadmaps that align with client program growth goals
Manage documentation and tracking of account priorities on a weekly, monthly, and quarterly basis
Be the expert on marketing budgets, media mix, and performance KPIs, at a broad and channel-specific level, to support account-wide strategy, problem solving & decision making
Lead regular and ad hoc performance analyses and translate into clear insights to communicate to clients
Lead cross-functional performance-based marketing strategy projects by providing media expertise and thought leadership
Lead and provide structure to problem-solving sessions to help determine the problem at stake, the results needed, and the most effective route to get there
Keep abreast of emerging digital marketing trends and technologies
Client relationship management
Develop, manage and grow relationships with some of Ovative Group’s largest clients by engaging on a regular basis with day to day and senior client leaders, partnering to develop client growth strategies, and delivering great enterprise media outcomes that drive client objectives
Become an extension of the client’s team by having a deep understanding of their business, industry, metrics & team, and striving to be the best interaction of their day
Effectively manage client relationships and establish trust and credibility
Team leadership and employee development
Lead cross-functional teams of subject matter experts focused on driving results for clients, retaining and growing assigned accounts
Foster a culture of open communication and 360-degree feedback
Manage direct reports and contribute to a development culture that recruits and develops world class talent

Benefits

We provide strong, competitive, holistic benefits that understand the importance of your life inside and out of work.
Culture matters and we’ve been recognized as a Top Workplace for ten years running because of it.
We demand trust and transparency from each other.
We believe in doing the hard and complicated work others put off.
We’re open in communication and floor plan.
We’re flat – our interns sit next to VPs, our analysts work closely with senior leaders, and our CEO interacts with every single person daily.
Put together, these elements help foster an environment where smart people can support each other in performing to their highest potential.
Ovative is committed to fostering an inclusive environment where everyone can participate and thrive. We do not tolerate discrimination of any kind, including on the basis of race, sexual orientation, gender identity, or gender expression. Our policies reflect this commitment—for example, our medical leave benefits are inclusive of same-sex partners, ensuring equitable care and support for all families.
We strive to hire and retain the best talent. Paying fair, competitive compensation, with a large bonus incentive, and phenomenal health insurance is an important part of this mix.
We’re rewarded fairly and when the company performs well, we all benefit.
Tangible amenities we enjoy:
Access to all office spaces in MSP, NYC, and CHI
Frequent, paid travel to our Minneapolis headquarters for company events, team events, and in-person collaboration with teams
Flexible paid vacation policy
401k match program
Top-notch health insurance options, inclusive of same sex partners
Family formation benefits including reimbursement options for fertility, pregnancy, and parenting needs
Monthly stipend for your mobile phone and data plan
Sabbatical program
Charitable giving via our time and a financial match program
Shenanigan’s Day