Senior Client Manager

Gallagher•San Antonio, TX

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re looking for a Senior Client Manager to join our team. This role is all about building strong relationships and delivering exceptional service to our clients. You’ll work with a group of accounts, ensuring their needs are met and exceeded. If you’re someone who thrives on making an impact and enjoys collaborating with others, this could be the role for you.

Requirements

Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
1+ years supervisory experience.
Appropriate licensing as required.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
Experience in managing client accounts and delivering tailored solutions.
A knack for building and maintaining strong relationships.
The ability to explain complex issues in simple terms.
A proactive approach to problem-solving and decision-making.
A commitment to fostering collaboration and continuous improvement.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Manage a portfolio of accounts, ensuring clients receive the best solutions tailored to their needs.
Work closely with our production team to lead the renewal process and secure additional services for clients.
Help retain business and drive growth by cultivating strong relationships with clients and their teams.
Contribute to client satisfaction and the overall success of our team.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program