Senior Client Manager

Gallagher • San Antonio, TX

8d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re looking for a Senior Client Manager to join our team. This role is all about building strong relationships and delivering exceptional service to our clients. You’ll work with a group of accounts, ensuring their needs are met and exceeded. If you’re someone who thrives on making an impact and enjoys collaborating with others, this could be the role for you.

Requirements

• Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
• Producer's License.
• Ability to travel up to 25% of the time.
• Proficiency in Microsoft Office.
• Appropriate licensing as required.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.
• A passion for building strong, lasting relationships with clients.
• The ability to manage multiple priorities and stay organized.
• A proactive approach to identifying opportunities and solving problems.
• A commitment to delivering high-quality service and results.
• A collaborative mindset and a desire to help your team thrive.

Nice To Haves

• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.

Responsibilities

• Take ownership of a group of client accounts, ensuring they receive the best possible service.
• Help clients find tailored solutions that work for them by understanding thier needs
• Lead the renewal process, working with the production team to deliver timely and high-quality results.
• Build lasting relationships with clients, acting as a trusted partner, and identifying opportunities to offer additional services.
• Collaborate with internal teams to ensure smooth operations and consistent client satisfaction.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees