Senior Client Manager

Gallagher•Austin, TX

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. At Gallagher, we’re united by a commitment to doing business the right way and helping our clients succeed. As a Senior Client Manager, you’ll lead the way in managing client relationships and delivering exceptional service. You’ll work with a supportive team that values collaboration, innovation, and integrity.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
Producer's License.
Ability to travel up to 25% of the time.
Proficiency in Microsoft Office.
Appropriate licensing as required.
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Comfortably engages others in consultative discussion.
Effectively manages/balances multiple and sometimes competing priorities.
Works in a self-directed manner.
A proactive approach to solving problems and meeting deadlines.
The ability to explain complex information in simple terms.
A collaborative mindset and a passion for delivering excellent service.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.
Experience managing client accounts and building lasting relationships.

Responsibilities

Manage a group of client accounts, ensuring their needs are met with care and precision.
Build strong relationships with clients, acting as their trusted partner.
Working closely with the production team, you’ll lead the renewal process to deliver the best solutions on time.
Identify opportunities to expand services and coverage, helping clients achieve their goals while contributing to Gallagher’s success.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program