Senior Client Experience Manager

Barkley•Kansas City, MO

33d

About The Position

This person is an energetic, growth-minded, team player that thrives in day-to-day responsibilities without losing sight of the end goal. A team member at this level possesses the intuition and proactive problem-solving capabilities needed to navigate challenges and opportunities that arise in every day work. As an essential part of the cross agency team, a Senior Manager is an approachable and highly responsive, reliable resource in projects that relates to the client, the relationship, and their business. They are expected to be the expert in any project they oversee and manage it flawlessly and independently. With an always curious mindset, this person takes on new projects with confidence, and is comfortable managing cross-functional initiatives and partnering with diversely-skilled teams. To succeed in this role, you must be highly organized and able to perform multiple tasks for different teams / clients on an ongoing basis. They are an operational “go-getter” or “do-er” as well as a thinker. They support the team lead on day-to-day client and creative deliverables by managing projects from brief through execution and all the meetings, notes, and details involved. Our ideal candidate is able to manage daily responsibilities, adaptable to project deliverable changes and actively participate in cross-functional team ideation sessions. They are a part of the client relationship and handle themselves professionally in all communications. Their ongoing engagement with the team will reinforce client confidence in driving their business and the successful growth of our agency by being an essential part of the Account Management team. Summary Resourceful, highly responsive - Critical to core team Proactive/anticipates project needs Team player Client project expert Client and competitive knowledge Built credibility through proactive management Acting more independently on tasks Can manage multiple projects

Requirements

Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills; capable of effectively articulating both strategic recommendations and detailed tactical plans
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment
Ability to juggle multiple projects and clients at once, while correctly prioritizing
4+ years relevant work experience; previous agency experience preferred

Nice To Haves

Digital experience with production experience is and preferred

Responsibilities

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
Partner with project management to effectively manage resources and budgets
Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.