Senior Manager, Client Experience

Unlock Health•Nashville, TN

5h•Hybrid

About The Position

Unlock Health is seeking a passionate and results-driven Senior Manager to join our client experience team. This individual will help support existing enterprise accounts with core deliverables focused on website maintenance, integrations, content enhancements & site redesigns. This team member will help manage client relationships, ensure strong strategic guidance, execute engagements flawlessly and help drive growth for their book of clients. The ideal candidate will possess a strong digital background with a curiosity and passion for learning new services and offerings that will help grow accounts.

Requirements

Bachelor’s degree in marketing, communications, business, or a related field
4–6+ years of experience in client experience, client lead, or account management roles
Proven experience leading integrated marketing campaigns, including combinations of brand strategy and development, marketing strategy, creative concepting, content development, media planning and execution, and analytics reporting
Hands-on experience supporting or overseeing web development initiatives (e.g., redesigns, CMS platforms, UX, content architecture)
Experience managing or partnering on media-heavy campaigns, including paid digital and performance-driven initiatives
Strong understanding of how strategy, creative, content, media, and digital experience work together to drive results
Confident communicator with experience presenting to senior client stakeholders
Demonstrated ability to lead cross-functional teams and deliver complex work with clarity and consistency

Nice To Haves

Healthcare marketing experience strongly preferred (not required)

Responsibilities

Manage client relationships by supporting the day-to-day activities of multiple accounts
Lead fully integrated marketing campaigns, ensuring alignment across strategy, creative & messaging, experience design, channel execution, and performance outcomes
Guide clients through complex initiatives across the marketing spectrum, including brand development, integrated marketing, performance marketing, and website redesigns and optimizations
Partner closely with strategy, creative, content, digital experience, web development, media, and analytics teams to deliver cohesive, high-impact solutions
Translate client business goals into marketing roadmaps that strategically meet their needs and objectives
Provide strategic oversight for web development and digital platform initiatives, ensuring strong UX, content strategy, and channel integration
Oversee campaign performance across channels, helping clients understand results and identify optimization and growth opportunities
Collaborate with project management to ensure integrated timelines, scopes, and dependencies are aligned across workstreams
Support account growth by identifying opportunities to expand engagements across branding, creative, content, media, and digital experience
Maintain accountability for client satisfaction, delivery quality, and long-term partnership health

Benefits

Competitive Salary
Health, Dental and Vision benefit packages to fit all types of lifestyles
Life, Short- and Long-Term Disability Insurance paid 100% by the company
FSA / HSA Options
401(K) with a generous company match program
Flexible Paid Time Off (aka- unlimited)
Paid Parental Leave
Hybrid and Remote work schedules available
Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
Employee Referral Program