Senior Client Experience Manager

Phreesia

22h • $180,000 - $195,000 • Remote

About The Position

Are you a digital media enthusiast who excels at building rapport and trust with clients? We are seeking a Senior Client Experience Manager with strong communication and problem-solving skills to join our Network Solutions team. (Learn more about Network Solutions at https://networksolutions.phreesia.com/.) In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands. You will work closely with CE team members, leaders and cross-functional internal teams to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions. This is a work-from-home position with the expectation that you live within the New York City/commutable area.

Requirements

• Bachelor’s degree required and 6+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising
• Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued
• Familiarity with digital media vernacular including recommending new actions clients could take to increase brand awareness based on campaign insights/measurement
• Expertise creating presentations using PowerPoint that “WOW!” the customer and lead to securing new business
• Enthusiasm to connect with clients outside of a business office in social settings within the NYC area adjacent areas as well as occasionally travel to clients outside of the NYC area

Responsibilities

• Generate new business with media/advertising buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
• Leverage your confidence, strong organizational and time management skills to foster healthy relationships with all levels of customers (virtually and in-person) that allow you to share our capabilities through presentations and listen for brand leads
• Manage client relationships through organizational changes and follow pharmaceutical industry trends, new product launches, and client-specific news daily
• Work with a great deal of independence to prepare/present advertising/campaign capabilities presentations and product demonstrations with the goal of increasing opportunities and hit sales goals
• Develop strategic and creative account plans for managing digital advertising agencies/life science companies and their respective brand opportunities, complete advertising media agency RFP templates and ensure that Phreesia is included in such proposals
• Collaborate across Network Solutions teams and exercise leadership to mentor junior team member and drive strategic initiatives

Benefits

• 100% Remote work + home office expense reimbursements
• Competitive compensation
• Flexible PTO + 8 company holidays
• Monthly reimbursement for cell phone + internet + wellness
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Variety of insurance coverage for people (and pets!)
• Continuing education and professional certification reimbursement
• Opportunity to join an Employee Resource Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees